Job Description

Team Lead, Patient Access

Emergency Department | Full-Time | Three 12-Hour Shifts (Friday, Saturday & Monday | 6:00 AM - 6:30 PM)

Lehi, UT

Lead the Front Line of the Patient Experience

At R1, every patient interaction matters. As a Team Lead, Patient Access, you'll play a critical leadership role in ensuring patients receive exceptional service from the moment they enter the Emergency Department.

In this position, you'll support daily Patient Access operations, coordinate registration and scheduling activities, assist with departmental goals and performance initiatives, and serve as a key liaison between clinical and administrative teams. You'll also help develop team members, maintain operational excellence, and contribute to a positive patient experience in a fast-paced healthcare environment.

If you're an experienced Patient Access professional who enjoys leading by example, supporting team success, and making an impact every day, we'd love to hear from you.

What You'll Do

Support Daily Patient Access Operations

• Coordinate Patient Access activities, including patient registration and front-end revenue cycle processes.
• Help ensure efficient patient flow and exceptional customer service within the Emergency Department.
• Serve as a resource for team members and assist with day-to-day operational questions and challenges.
• Partner with leadership to support departmental goals and operational priorities.
• Promote compliance with organizational policies, procedures, and regulatory requirements.

Lead Through Collaboration

• Support communication and coordination across teams to ensure seamless patient experiences.
• Assist in implementing initiatives that improve operational efficiency and patient satisfaction.
• Build positive relationships with physicians, nurses, leaders, and support staff.

Monitor Performance and Reporting

• Run, review, and distribute operational reports as directed by leadership.
• Help identify opportunities for process improvement and operational excellence.

Support Department Administration

• Maintain policies, procedures, spreadsheets, presentations, and department records.
• Support leadership with special projects and operational initiatives.

What You'll Bring

Required Qualifications

• High School Diploma or equivalent required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• Experience working with reports, spreadsheets, and operational data.
• Strong verbal and written communication skills.
• Ability to build collaborative relationships across departments and teams.

Preferred Qualifications

• Previous leadership, mentoring, trainer, or team lead experience.
• Minimum of 1 year of experience in Patient Access, healthcare registration, scheduling, revenue cycle, customer service, or a related healthcare environment.
• Experience working in an Emergency Department or acute care hospital environment.
• Knowledge of healthcare registration, insurance verification, scheduling, and revenue cycle processes.
• Experience supporting quality improvement or operational initiatives.

Why You'll Love This Opportunity

✅ Leadership opportunity without leaving patient-facing operations

✅ Work alongside dedicated clinical and administrative teams

✅ Make a direct impact on patient experience and department success

✅ Develop leadership and operational management skills

✅ Stable full-time schedule with three 12-hour shifts per week

✅ Join a company transforming healthcare through innovation, technology, and service excellence

Schedule

Full-Time | 36 Hours per Week

Friday, Saturday & Monday

6:00 AM - 6:30 PM

This role supports the Emergency Department's opening shift and plays a critical role in ensuring operational readiness and exceptional patient service.

About R1

R1 is a leading provider of technology-enabled revenue cycle management solutions for hospitals, health systems, and physician groups across the United States. Our mission is simple: be the one trusted partner to manage revenue so providers and patients can focus on what matters most.

At R1, you'll join a team that values:

• Patient Advocacy
• Accountability
• Collaboration
• Continuous Improvement
• Innovation
• Integrity

If you're ready to take the next step in your Patient Access career and help shape the patient experience from the front lines, we encourage you to apply.

R1 is an equal opportunity employer committed to creating an inclusive workplace where all employees can thrive.

For this US-based position, the base pay range is $20.00 - $32.11 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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