Team Lead, Patient Access - (260007AB)
The Patient Access Team Lead serves as a subject matter expert for Patient Access within their assigned department. This role support the department goals and special initiatives. They serve as an onsite primary resource to help resolve complex patient, scheduling or department concerns. This position may support multiple sites within a department.What You Will Do
Checking patients in and/or out for medical visitsAnswering the phone to address patient inquiries and scheduling appointments. Assists patients with enrolling and utilizing MyChart.Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registrationCommunicating information and important details to other medical care teamMay contact insurance companies regarding coverage, preapprovals, billing and other issuesCollects and processes patient payments for visit copays , coinsurance, deductibles and prior balances.Assist with completion of various types of paperwork and forms.Effectively work EPIC workques, worklists and inbasket messages.Schedules referrals and follow-up visits.Accurate and timely scanning of documents into EPIC.Provide additional support and backup functions within the department, and provides cross-coverage as needed.Advocate for change initiatives.Helps mentor new hires and takes on special projects/assignments.Serves as PAS subject matter expert and directly handles medium to high complexity patient, registration and/or scheduling issues.Ensures department productivity and quality standards are exceeded.Assists Supervisor/Manager with departmental tasks such as special projects, data collection and tabulation of department reports.Make recommendations and implement process improvement initiatives.May be scheduled to work at off-sites.May function as the department timekeeper and/or time away approver for ambulatory staffAdditional Responsibilities
Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
High School Equivalent / GED (Required) Associate's Degree (Preferred) Work Experience
5+ years of patient/customer service in a hospital, physician practice and medical clinic (Required) Knowledge, Skills, & Abilities
Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency) Notable client service, communication, presentation and relationship building skills. (Required proficiency) Ability to function independently and as a team player in a fast-paced environment. (Required proficiency) Strong written and verbal communication skills. (Required proficiency) Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency) Knowledge of Oracle and Soarian. (Required proficiency) Licenses and Certifications
Certified Healthcare Access Associate (CHAA) (Preferred) Physical Demands
Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements
10%
: United States-Ohio-Cleveland
11100 Euclid Avenue
11100 Euclid Avenue
Cleveland 44106
: Administrative Support
: Specialty_Care_UHMSO
: Full-time
: Regular - ShiftDays
: Standard
: Team Leader
: Yes, 10 % of the Time
Remote Work: No
: Sep 3, 2026, 6:19:30 PM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
