Job Description

ESSENTIAL JOB FUNCTIONS

Key Responsibilities

Outbound Execution & Floor Leadership

• Lead day-to-day outbound activities including picking, packing, consolidation, and dispatch.
• Allocate tasks and priorities to outbound associates in line with daily plans.
• Actively participate in outbound operations as required to meet volume demands.
• Ensure outbound processes are followed correctly and consistently.

Performance & Quality Support

• Monitor team performance against productivity and accuracy targets.
• Identify issues impacting outbound flow and escalate to the Outbound Supervisor where required.
• Support error reduction through real-time feedback and corrective guidance.
• Ensure outbound areas remain organised, safe, and compliant with site standards.

Coaching & Team Support

• Provide on-the-job coaching and guidance to outbound associates.
• Support training of new starters and temporary staff.
• Act as the first point of contact for operational questions or minor issues on shift.
• Promote teamwork, engagement, and a positive working environment.

Communication & Coordination

• Communicate daily priorities, changes, and updates to the outbound team.
• Liaise with the Outbound Supervisor regarding progress, risks, and resourcing needs.
• Support coordination with customer service, transport, and inventory teams as needed.

General

• Perform other duties consistent with the role as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS/ABILITIES

• Experience in outbound warehouse operations, preferably in e-commerce fulfilment.
• Previous experience as a team lead, senior operative, or informal lead.
• Strong operational knowledge and attention to detail.
• Good communication skills and ability to lead by example.
• Forklift or MHE experience desirable (site-dependent).
• Ability to work in a multi shift schedule with potential weekend shifts as required

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Minimum four years related experience.
• Minimum three years industry experience preferred.
• Minimum one year supervisory and/or lead experience required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.