Job Description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The data governance team oversees Data Quality and Governance operations, ensuring the integrity of item data. The team proactively partners with key organizational teams to empower product data as an asset of the enterprise by assessing product data, implementing data quality rules and requirements, identifying gaps, and providing item-data quality assurance through measurements and metrics to drive internal and external accountability.

The Team Lead is primarily responsible for driving online revenue and traffic growth by overseeing the consistency, accuracy, and readiness of item data. This role leads the day-to-day execution of item lifecycle processes, ensuring timely, compliant, and high-quality product information that enables seamless customer experiences across digital assets. The Team Lead serves as a subject matter expert and key point of coordination between Online Merchandising, Merchandising Operations, and cross-functional business teams to proactively monitor, improve, and govern item data quality standards. The role is responsible for ensuring process adherence, identifying risks to deliverables, escalating issues appropriately, and developing mitigation strategies that align with enterprise goals and strategic initiatives. The Team Lead must possess the ability to assess where processes or data strategies may not optimally support business objectives, recommend scalable solutions, and effectively partner with functional and solution teams to achieve organizational and customer experience goals. The Team Lead will also be responsible for leading and managing a team of 5+ associates. There will be end-to-end accountability for the deliverables and the onus to build a high performing team.

Roles & Responsibilities:

Core Responsibilities:

• People management – team of 5 or more
• Responsible for day-to-day work allocation and ensuring timely completion by the team members
• Onboard and train new team members, monitoring deliverables and developing mitigation tactics for data management challenges
• Serves as a subject matter expert to support Quality initiatives in growth of the online business, inclusive of process improvement and automation efforts.
• Training and process document expert for the team.
• Responsible for auditing team member’s work and report accuracy percentage. Work towards achieving individual goals
• Global Calibration sessions on the detailed product research & RCA Analysis with detailed reports and graphs.
• Management of product titles and framework involved in creating descriptive titles through effective category specific attributes. Ensures Lowe’s product descrtiption is accurate on the website and troubleshoot arising issues which compromises the quality of product titles.
• Researches industry best practices regarding item data attributes and provides organizational insights to leadership.
• Identify process bottlenecks and escalate risks with mitigation plans
• Partner with offshore and cross-functional teams to establish and continuously improve processes
• Foster collaboration, morale, and engagement through regular check-ins and support
• Establish, maintain, and communicate metrics that provide clear visibility to leadership
• Act as a hands-on leader by actively contributing to execution, mentoring team members, driving problem-solving, and ensuring timely delivery of outcomes
• Build operational rigor on lines of SLAs, resolution turnaround times, quality of deliverables, communication, alongside delivery of key business KPIs
• Collaborate with technology teams to modernize tools and support business needs
• Work horizontally across the Merchandising domain with an enterprise mindset

Years of Experience

• 7+ years of combined experience in Online/Digital/Site Merchandising teams
• 5+ Retail industry experience mandatory
• 2+ People management experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications

• Bachelor's Degree - Business Administration or related field

Skill Set Required

Primary Skills (must have)
Key Skills: Global Stakeholder Management, People Management (2+ years)Retail Merchandising, Item Setup & Onboarding, Data Quality, Ticketing (ServiceNow, Remedy, Jira)

• Online / Retail Merchandising/ Vendor Management / Supplier Relationship Management / Data Management
• Understanding of merchandising assortment and associated product classifications
• Strong organization, analytical, reporting and customer service skills.
• Effective interpersonal communication skills; proven ability to communicate with technology and business partners
• Process analysis and improvement skills
• Effective decision making and problem-solving skills Effective decision making and problem-solving skills
• Highly proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)
• Strong Analytical & problem-solving/Troubleshooting skills.
• People and stakeholder management

Secondary Skills (desired)

• Expert in understanding the business and the mission-critical/technical and functional skills needed to do his/her job. This includes knowledge of various types of business propositions, how businesses operate in general, and easily learning new methods and technologies.
• Communicating effectively and the ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing.
• The ability to take decisions and solve routine problems and make fact-based decisions. Taking ownership of one's own work tasks and deliverables. Driving multiple tasks without losing track, to foresee and plan around obstacles. This includes using available information sources (e.g., business metrics, policies and procedures, coworkers) to make decisions.
• To be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail.
• Relating skillsets to engage with employees across the organization. Being friendly and interpersonally agile. This includes being approachable and the ability to make pleasant first impressions and build solid relationships.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.