Job Description

Medical Assistant Team Lead – Riley Pediatrics Primary Care

• Location: Carmel, IN
• Schedule: Full-Time | Monday–Friday, 8:00 AM–5:00 PM
• No weekends or holidays
• Min of two years of experience required as a Certified Medical Assistant
• Current certification required
• Strong communication and organizational skills and ability to multitask in a fast-paced environment
• Previous Pediatrics experience strongly preferred

Join a stable, experienced pediatric team in a fast-paced, high-volume clinic. This role combines direct patient care with team leadership, quality initiatives, and workflow support. Experience in Pediatrics or Family Medicine is preferred.

Key Responsibilities

• Room patients and collect clinical information
• Assist providers with patient care
• Support daily clinic workflow
• Serve as a resource for MA team members
• Conduct quality and standard work audits
• Support process improvement initiatives
• Assist with documentation and communications
• Crosstrain on basic registration functions

What to Expect

• 50% patient care / 50% team lead duties
• High-volume pediatric practice
• Strong team culture and collaboration
• Opportunity to help define a new Team Lead role

Preferred Qualifications

• Pediatrics and/or Family Medicine experience preferred
• Lead, mentor, or preceptor experience
• Experience with quality initiatives
• Experience in a high-volume outpatient setting

Key Skills for Success

• Leadership and teamwork
• Communication
• Organization and time management
• Problem-solving
• Adaptability
• Attention to detail

Why Join Us?

• Stable and supportive pediatric team
• Growth-focused role
• Onsite parking and convenient Carmel location
• Collaborative work environment focused on quality patient care
• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.

• High school diploma or equivalent.
• Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification required.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• 2 years' experience as an MA II or III is required.
• Knowledge of ICD-10 and CPT coding required.
• Requires ability to perform multiple tasks simultaneously.
• Requires basic math and accurate data collection and entry skills.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.