Job Description

Medical Assistant Team Lead

Join a clinic known for its strong teamwork, supportive culture, and commitment to patient care. We're seeking an experienced Medical Assistant who enjoys mentoring others, leading by example, and helping create an efficient, patient-focused clinic environment.

Schedule & Benefits

• Requires current & active certification
• 2 years' experience as an MA II or MA III
• Full-time/40 hours per week
• Day shift schedule; clinic hours are approximately 6:45 AM – 5:30 PM
• No weekends or holidays
• Free on-site parking
• Handicap-accessible parking available
• Location: 6820 Parkdale Place, Suite 100, Indianapolis, IN 46254
• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives

What We're Looking For

• Prior Medical Assistant experience in a busy ambulatory or clinic setting
• Leadership, mentoring, or team lead experience preferred
• Strong ability to support team members and promote positive clinic workflow
• Excellent communication and problem-solving skills
• Comfortable balancing direct patient care with administrative responsibilities
• Ability to adapt to changing priorities and business needs

What You'll Do

• Serve as a resource and mentor for Medical Assistant team members
• Support daily clinic operations and maintain efficient patient flow
• Assist with managing team messages and clinic communication pools
• Help onboard and support newer team members
• Partner with providers and staff to ensure a positive patient experience
• Perform both clinical and administrative duties, with an expected 50/50 blend that may evolve over time

Clinic Environment

• Team of 6 Medical Assistants currently supporting the clinic (7 total once position filled)
• Fast-paced environment that ranges from moderate to high volume based on provider schedules
• Collaborative team culture with strong peer support
• Opportunity to help shape and grow the Team Lead role

If you're a Medical Assistant who enjoys leading, mentoring, and helping teams succeed while delivering excellent patient care, we'd love to hear from you.

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.

• High school diploma or equivalent.
• Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification required.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• 2 years' experience as an MA II or III at IUH is required.
• Knowledge of ICD-10 and CPT coding required.
• Requires ability to perform multiple tasks simultaneously.
• Requires basic math and accurate data collection and entry skills.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.