SUMMARY OF ROLE:

The Team Lead – Integration Technologies is responsible for
leading and managing the Bank’s middleware and integration platforms, including
IBM App Connect (ACE) and IBM API Connect. The role oversees ESB architecture,
API management, development, and production support, ensuring high
availability, performance, scalability, and security of integration services
across all banking systems. The role also includes team leadership, governance,
vendor coordination, and continuous improvement of integration frameworks in
alignment with enterprise architecture and regulatory requirements.

KEY RESPONSIBILITIES:

Responsibilities

Middleware Development & Integration

•
Design,
develop, and maintain integrations using IBM AppConnect (ACE).

•
Build,
publish, and manage APIs using IBM APIConnect.

•
Develop
message flows, REST/SOAP services, and event-driven integrations.

•
Ensure
adherence to enterprise integration standards, frameworks, and best practices.

ESB & API Platform Management

•
Manage and
maintain ESB and API platforms to ensure high availability, scalability, and
reliability.

•
Oversee
API lifecycle management including design, publishing, versioning, and
retirement.

•
Implement
API governance, security controls, throttling, and access policies.

Production Support & Incident Management

•
Provide
Level 2 and Level 3 support for middleware and integration platforms.

•
Troubleshoot
incidents, perform root cause analysis, and implement permanent fixes.

•
Ensure
minimal system downtime and adherence to SLAs and service availability targets.

Team Leadership & Management

•
Lead,
mentor, and manage a team of middleware developers and support engineers.

•
Allocate
tasks, monitor team performance, and ensure timely delivery of deliverables.

•
Act as the
primary escalation point for complex technical and operational issues.

•
Conduct
performance reviews, coaching, and capability development initiatives.

System Monitoring & Performance Optimization

•
Monitor
middleware systems, APIs, queues, and integrations to ensure optimal
performance.

•
Identify
performance bottlenecks and implement improvements to enhance throughput and
reduce latency.

•
Establish
proactive monitoring, alerting mechanisms, and capacity planning practices.

Integration Architecture & Solution Design

•
Define and
implement integration architecture aligned with enterprise architecture and
microservices strategy.

•
Design
scalable, reusable, and secure integration solutions.

•
Review and
approve technical designs, integration patterns, and development standards.

Vendor Management & Collaboration

•
Liaise
with vendors (e.g., IBM and other providers) for issue resolution, upgrades,
and support.

•
Manage
vendor performance, SLAs, and deliverables.

•
Coordinate
platform upgrades, patches, and enhancements with minimal disruption.

Change Management & Release Coordination

•
Manage
deployments across DEV, SIT, UAT, and PROD environments.

•
Ensure
adherence to ITIL change management processes and governance standards.

•
Support
release planning, scheduling, and rollback strategies.

Security & Compliance

•
Ensure
middleware and APIs comply with internal security policies and regulatory
requirements.

•
Implement
authentication, authorization, encryption, and audit mechanisms.

•
Support
internal and external audits and ensure timely closure of audit findings.

Process Innovation, Automation & Digitalization:

•
Drive
continuous process improvement through innovative, automated, and digital
solutions once required

Business Control & Governance

•
Ensure
adherence to the bank's policies, regulatory requirements, and industry
standards in all operational activities.

Self/People Development & Continuous Learning:

•
Continually
update oneself through knowledge acquisition, on-the-job training, or project
involvement; advocate and support others to do the same.

Requirements