Job Description

Role Title:
Team Lead, Information Technology
Reports To:
Executive Management / Designated Director
Location:
Lagos
Supervises:
IT Officers, Application Support, Infrastructure Engineers and Vendor Resources
Role Summary
The Team Lead, Information Technology will provide leadership, coordination and operational oversight for the IT Department across all business locations, experience centres and digital platforms. The role serves as the acting operational head of IT pending the appointment of a substantive Head of IT and is responsible for ensuring that technology supports business growth, regulatory compliance, service delivery excellence, infrastructure stability and digital transformation across the organisation.
The role combines technical leadership, infrastructure management, governance oversight, business analysis, cybersecurity coordination, systems
integration and IT service delivery. The incumbent will act as a strategic partner to business units by positioning IT as an enabler of efficiency, innovation and competitive advantage.

Key Responsibilities
1. IT Leadership and Department Oversight
• Provide operational leadership and supervision for the entire IT function
• Coordinate daily IT operations, infrastructure support services and application management
• Establish performance standards, KPIs and service delivery benchmarks for IT staff
• Oversee vendor relationships, service level agreements and outsourcing partners
• Ensure business continuity and disaster recovery readiness across all locations
• Provide regular management reports on IT performance, risks and opportunities

2. Enterprise IT Infrastructure Management
The Team Lead will have full responsibility for managing and maintaining technology infrastructure across all offices, experience centres and digital
platforms.

Physical Infrastructure
• Oversee network infrastructure across all locations including LAN, WAN, internet connectivity and inter branch connectivity
• Manage data centre and server room environments including power, cooling, redundancy and environmental monitoring
• Ensure availability and maintenance of end user computing devices, printers, network devices and communication tools
• Coordinate installation, maintenance and lifecycle management of hardware assets across all offices and experience centres
• Ensure secure and resilient connectivity between branch locations, customer engagement centres and digital channels

Cloud and Virtual Infrastructure
• Manage cloud infrastructure environments where not directly handled by the vendor including hosting platforms, virtual servers and storage solutions
• Oversee cloud architecture design, optimisation and cost management
• Ensure high availability, scalability and redundancy of cloud based systems
• Implement and monitor backup, replication and disaster recovery solutions across cloud and hybrid environments
• Manage cloud security controls including identity management, encryption and access governance

3. IT Governance and Policy Development
• Develop, review and implement IT policies, procedures and standards aligned with regulatory requirements and global best practices
• Support implementation of IT governance frameworks including risk management, compliance and audit readiness
• Maintain IT documentation including architecture, asset registers, process manuals and operational workflows
• Coordinate internal and external IT audits, regulatory inspections and compliance reporting
• Support enforcement of data governance, privacy and information security standards

4. IT as a Business Service Enabler
• Partner with business units to identify technology solutions that improve efficiency, productivity and customer experience
• Conduct business requirements analysis and translate business needs into technology solutions
• Drive automation and digitisation initiatives across operational processes
• Champion technology innovation initiatives that support revenue generation and cost optimisation
• Provide advisory support for product development, customer platforms and digital channels

5. Application Management and Core Systems Oversight
• Oversee administration, integration and optimisation of core enterprise
applications including:
• BankOne
• Infoware
• Symplus
• Office 365
• Zoho
• Ensure system availability, performance optimisation and data integrity
• Coordinate system upgrades, patches and vendor support engagements
• Lead integration of core systems with fintech platforms, digital onboarding tools and third party solutions
• Support data analytics, reporting tools and management dashboards

6. Cybersecurity and Risk Management
• Coordinate implementation of cybersecurity controls and monitoring mechanisms
• Oversee vulnerability management, penetration testing and remediation activities
• Monitor access controls, identity management and privileged account governance
• Support incident response, breach management and forensic investigations
• Ensure compliance with regulatory cybersecurity guidelines and industry standards
• Implement infrastructure security controls across physical, network and cloud environments

7. Digital Transformation and Fintech Integration
• Lead digitisation initiatives to close technology gaps across the organisation
• Support implementation of fintech partnerships, APIs and open banking integrations
• Evaluate emerging technologies and recommend adoption strategies
• Support development and deployment of digital platforms and customer engagement tools
• Coordinate integration of technology into investment, finance, leasing and asset management operations

8. IT Strategy Support
• Provide input into development and execution of enterprise IT strategy
• Assist in technology road mapping, infrastructure planning and digital transformation programmes
• Support budgeting, cost optimisation and technology investment planning
• Provide research and insight on emerging technology trends relevant to the financial services sector

Key Deliverables
• Reliable and scalable enterprise IT infrastructure across all offices and experience centres
• Fully functional and responsive IT support structure
• Approved IT governance framework and policy repository
• Strengthened cybersecurity posture and risk monitoring
• Seamless integration across enterprise and fintech systems
• Improved operational automation and digitisation outcomes
• Effective IT audit and regulatory compliance performance
• Clear IT performance reporting to management

Method of Application

Interested and qualified applicants should send CVs to
recruitment@stresertintegrated.com
using
ITTL-26G
as subject

About StreSERT Services Limited

StreSERT Services Limited is a professional and dynamic business support Services Company established to offer quality Outsourcing services to corporate organizations.

Our expertise cover areas such as:

HR Outsourcing/Managed Staffing

Executive Search

Recruiting/Permanent Placement

Training & Development

Expatriate Management

Industry

Consulting & Advisory

Company Size

51-200 employees

Headquarters

Alausa, Ikeja, NG

Year Founded

2006

Website

stresert.com

Social Media