Job Description

Job Title: Team Lead – Fuel & Reconciliation About the Role: We are looking for an experienced and proactive Team Lead to oversee a team of Fuel & Reconciliation Analysts supporting a large chain of US-based gas stations. The ideal candidate will bring a minimum of 4 years of experience in fuel reconciliation, finance, or accounting – including at least 1–2 years in a team lead or supervisory capacity – preferably within a BPO or shared services environment, along with a strong understanding of retail fuel and convenience store transaction workflows. This role is responsible for managing day-to day team operations, ensuring reconciliation accuracy and timeliness, coaching analysts, and driving continuous improvement across fuel and store reporting processes. Key Responsibilities: Team Leadership & People Management • Supervise, mentor, and support a team of Fuel & Reconciliation Analysts, ensuring clear goals and accountability. • Allocate daily workload across store locations and analysts to ensure timely coverage and turnaround. • Conduct regular one-on-ones, team huddles, and performance reviews; identify training and coaching needs. • Onboard and train new analysts on fuel reconciliation processes, tools, and quality standards. • Manage shift schedules, attendance, and leave planning to ensure uninterrupted coverage. Fuel Reconciliation Oversight • Oversee reconciliation of daily gas/fuel sales, deliveries, and inventory across all store locations. • Review escalated fuel shortage and overage variances, guiding root-cause investigation and resolution. • Ensure fuel-related payments and delivery invoices are verified accurately and in a timely manner in coordination with the Finance team. • Act as the first point of escalation for complex or unresolved reconciliation discrepancies. Expenses Management Oversight • Review the team's daily expense verification work for accuracy and completeness. • Oversee validation of store paperwork and ensure documentation standards are maintained. • Guide investigation of store shortage and overage figures and approve corrections to expense entries. • Ensure expense categories are maintained correctly and consistently across the team • Review and approve daily expense reports before distribution. Fuel Reporting, Quality & Process Improvement • Review and approve daily fuel reconciliation and sales reports prior to distribution to management. • Monitor team accuracy, productivity, and turnaround-time metrics; prepare and present performance dashboards. • Track fuel delivery records, bills of lading, and payment details at a team/portfolio level. • Monitor fuel trends and variances across store locations, flag anomalies, and escalate significant issues to management. • Identify process gaps and lead continuous improvement initiatives across fuel and store reporting operations. • Liaise with client stakeholders and internal Finance teams on performance updates, audits, and escalations. Requirements Education & Qualifications • Bachelor's degree in Business Administration, Accounting, or a related field. • Minimum 4 years of experience in fuel/gas reconciliation, finance, or accounting roles, preferably in a BPO or shared services environment. • At least 1–2 years of experience leading or supervising a team, with proven people management skills. Preferred Skills: • Strong understanding of retail fuel and convenience store transaction workflows. • Proven ability to lead, coach, and develop a team in a target-driven environment. • Proficiency in Excel and familiarity with financial reporting tools. • Strong analytical, problem-solving, and decision-making skills. • Excellent communication and stakeholder-management skills for cross-border collaboration. • Familiarity with fuel management/POS systems and fuel inventory reconciliation. • Knowledge of sales tax and fuel tax reporting. • Experience preparing and presenting performance reports/dashboards to management. Shift Time: 07:00 PM to 04:00 AM Pakistan Standard Time