Job Description

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will be responsible for leading the technical production elements for high-profile events in addition to directly managing team members on the account to ensure delivery of high quality events. You’ll liaise with FIRST teams and our client on a daily basis.

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors.

Your Contributions

• Lead on all aspects of on-site service delivery which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
• Generate detailed reporting to provide insight on the health of studios, space utilization, finances, staffing, and client satisfaction
• Partner with Production leadership to ensure SOP’s are executed to the desired standards, and that all risk is identified in a timely manner
• Manage FIRST team members which could include; specialists, technicians, and freelancers at this facility
• Partner with Production Leadership to ensure all technically complex and high profile events are executed flawlessly
• Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
• Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
• Provide technical, operational and production support to a number of on-site meeting spaces
• Work closely with clients to establish A/V and staging layouts as well as budgets for events
• Staff, administer and maintain event calendar for FIRST team members
• Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
• Manage vacation schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports
• Liaise with Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the account
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Oversee the on-boarding & training/off-boarding process for all employees on the account
• Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
• Advise on best options and set up for venues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure team adheres to standard operating procedures and compliance processes
• Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
• Maintain comprehensive event files and keep precise records for the client
• Provide input/feedback on big picture opportunities, issues, and challenges within the organization
• Manage and promote communications to all team members to ensure maximum efficiency
• Manage process requests and projects to/from FIRST Main Office
• Ensure the team maintains positive relationships with client
• Lead and motivate the team to work efficiently
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
• Develop, mentor, and provide feedback to team members on an on-going basis

What We Are Looking For

• 8-10 years of relevant experience
• Strong people management skills with the ability to lead by example is essential
• Expert/in-depth understanding of the latest Audio/Visual technology and advancements including lighting, audio/video, rigging and power
• High level of proficiency in the technical delivery of high-quality events
• Video output experience with expert technical understanding of systems
• Extensive experience operating event production systems
• Excellent communication and customer service skills are a must to build and maintain relationships
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Expert knowledge of 2D and 3D CAD (Vectorworks) preferred
• Experience managing day-to-day changes at every level of detail
• Willingness to travel as needed
• Familiarity with labor union rules (applicable only to USA and certain parts of EMEA)
• Ability to manage many projects at once with varying levels of production complexity
• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite