Job Description

Compliance & Governance

• Maintain SOPs and governance documentation for the vulnerability management program
• Reporting & Stakeholder Management
• Own vulnerability posture reporting and dashboards for EUC and IT leadership
• Build and maintain relationships with EUC leadership, the Service Desk, and cross-functional IT/security teams

Qualifications:

• 4+ years in vulnerability management, endpoint engineering, IT security operations, or a closely related field — with at least 1–2 years leading a team or formally mentoring others
• Hands-on experience with vulnerability scanning tools (Tenable or similar), including scan design, prioritization, and remediation tracking
• Familiarity with RMM/endpoint management tools (NinjaOne, Ivanti Neurons, Workpace ONE, Microsoft Intune, or similar) in Windows and macOS environments
• Strong analytical skills; comfortable building dashboards and reporting using Tenable, AI tools, and Excel
• Excellent written communication and stakeholder management skills
• Experience coaching, mentoring, and developing team members; comfortable holding 1:1s and setting team priorities

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

Qualifications

This position is only accepting applicants already located in Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Team Lead, EUC Vulnerability Management leads WWT’s End User Computing vulnerability management team — the team responsible for reviewing and prioritizing vulnerabilities across WWT’s endpoint environment, driving end-user and system remediation, and keeping devices patched and compliant. The Lead is a player-coach: still hands-on with vulnerability review, prioritization, and remediation coordination, but also responsible for setting standards, coaching the analyst and engineer team, and being the senior voice in the room when EUC leadership needs a defensible vulnerability posture.

Responsibilities:

Team Leadership

• Lead a team of EUC Vulnerability Analysts and Engineers: set priorities, coach on analytical rigor, run 1:1s, develop talent, and hold the bar on quality of work
• Own the team’s operating cadence — intake, prioritization, work-in-progress visibility, and delivery against EUC Engineering and Operations needs
• Represent the vulnerability management function in EUC leadership forums; translate executive direction into clear work for the team

Vulnerability Management & Remediation

• Own the EUC vulnerability management lifecycle: scanning cadence, prioritization, end-user outreach for high-vulnerability machines, and remediation tracking through closure
• Ensure thresholds and SLAs are being met across the EUC environment, escalating aging or high-risk findings as needed
• Partner with other EUC teams as needed