Job Description

The Team Lead, Enrollment & Billing is responsible for overseeing production for a defined line of business at Healthfirst. The Team Lead, Enrollment & Billing is directly responsible for supervising non-exempt employees, monitoring attendance, approving time cards of the staff and providing production reports to management on department tasks. The role is also responsible for monitoring employee performance and implementing improvement solutions as well as hiring new staff and onboarding. This position ensures all deadlines and time frames are met on a daily, weekly and monthly basis. It encompasses the development and implementation of operating policies & procedures which may include enrollment, billing, reconciliation, audits, special projects, and back up support of other lines of business as needed or required. The incumbent is responsible for reporting on line of business metrics such as member invoicing and collections (including monitoring production standards and making sure all deadlines are met timely and accurately).

Duties and Responsibilities:

• Oversee front line staff to ensure production deadlines are met, while meeting accuracy and quality standards for member enrollment and billing.
• Approve timecards, overtime and staffing needs for front line staff.
• Assist in developing metrics to report trending, root cause identification, and provide solutions to challenges so they are mitigated and/or eliminated.
• Coach, mentor and develop staff. Take ownership of new employee onboarding. Review, approve and, (in partnership with the manager), deliver corrective action plans.
• Ensure compliance with all New York State, Federal, and State Rules and Regulations.
• Update Job Aides and Policies & Procedures when any changes occur and/or based on any regulatory requirements and/or new products or processes are implemented.
• Conduct weekly staff meetings to encourage active communication and dissemination of information. Perform one-on-one meetings monthly.
• Ensure the member experience is positive by providing appropriate and expedient resolution to escalated or any identified issues. Provide excellent customer service to internal and external stakeholders.
• Ensure staff is working to maximum capacity.
• Report and review production activity. Provide status update on the daily/weekly/monthly team tasks.
• Prepare/submit requested audit data accurately and in a timely manner.
• Additional duties as assigned.

Minimum Qualifications:

• High School diploma or GED from accredited institution.
• Demonstrated experience in Microsoft Excel creating and editing data.
• Experience creating and editing documents using Microsoft Word.
• Experience leading project teams and independent projects within specific timelines.
• Experience communicating with cross-functional employees within an organization.
• Previous experience as a supervisor of 6 or more direct reports.

Preferred Qualifications:

• Experience interpreting data.
• Industry knowledge of Government Sponsored Managed Health Care Plans and/or Enrollment Operations
• Familiar with MHS, ePaces and potentially MP.
• Experience with Tableau, Power BI data visualization
• Experience with Medicare, Medicaid and Long Term Care

Compliance & Regulatory Responsibilities:

• Ensure compliance with all New York State, Federal, and State Rules and Regulations.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLCshallnotdiscriminateagainstanydisabledemployeeorapplicantinregard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $68,900 - $99,620

• All Other Locations (within approved locations): $61,300 - $89,440

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.