Gear Inc.

Team Lead (Customer Service Lao - CSLA)

Gear Inc.  •  Vientiane, LA (Onsite)  •  2 months ago
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Job Description

Introduction

The Team Leader for Content Moderators is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards.

Key skills and experience

  • Diploma's degree in Business Administration, Management, or a related field;
  • Good command of English (Especially in Reading and Writing);
  • Have at least 1 year of experience in customer support, service analysis;
  • Proficient skills with MS Office and Google Drive;
  • Able to join our training session;
  • Ability to work on public holidays;
  • Having good communication skills is an advantage;
  • Able to work on shifts, weekends, and public holidays.

Responsibilities

  • Supervise team members and be able to arrange or cover members working shifts if necessary;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  • Meet personal/teams targets;
  • Keep records of issues/problem for further investigation;
  • Follow communication procedures, guidelines, and policies;
  • Work with managers about clients' feedback.
Gear Inc.

About Gear Inc.

Empowering Global Brands Through Custom BPO Solutions

Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.

Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.

Why Gear Inc?

✅ Custom Integration: Solutions evolve to precisely fit client needs

✅ Global Reach: Localized expertise with a worldwide perspective

✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations

For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.

Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.

Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.

- Website: https://www.gearinc.com/

- Facebook: https://www.facebook.com/GearIncGlobal/

- Instagram: @gearincglobal

- YouTube: http://www.youtube.com/@gearincglobal

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2007
Website
gearinc.com
Social Media