Job Description

Job Summary

• 4–8 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
• Strong hands-on experience with SAP and billing/ERP systems
• Utility domain expertise will be an added advantage

EDUCATION

• Bachelor’s degree B. Com/M. Com/MBA (Finance only)

Key Responsibilities

• Process daily billing activities, resolve billing issues and customer queries
• Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
• Ensure seamless and timely invoice submission in line with customer-specific requirements
• Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
• Coach team members on complex billing issues and other process related requirements
• Act as the subject matter expert in resolving all process queries for the team

Skill Requirements

• Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
• Strong customer-centric approach with focus on service excellence.
• Ability to quickly adapt to new processes and systems
• Excellent multitasking, prioritization, and problem-solving skills.
• Strong organizational, time management, and stakeholder management abilities.
• Effective communication skills with the ability to collaborate across teams and influence outcomes.

Other Requirements

1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role