Job Description

26WD98842

Location Bengaluru, IN (Hybrid)

The Team Lead – Credit & Collections is responsible for overseeing daily credit and collections operations across AMER region while providing guidance and support to team members. This role serves as the primary escalation point for complex customer accounts, credit reviews, and collection activities, ensuring achievement of cash collection and risk management objectives.

Key Responsibilities

Collections Operations

• Manage day-to-day collections activities across assigned regions.
• Monitor aging reports and prioritize collection efforts.
• Review delinquent accounts and coordinate recovery actions.
• Ensure timely follow-up on outstanding invoices.
• Resolve escalated customer disputes impacting collections.

Credit Review

• Review customer credit applications and supporting documentation.
• Review financial analysis and recommend credit decisions.
• Monitor customer credit exposure and payment behavior.
• Escalate high-risk accounts to management as needed.

Team Coordination

• Provide guidance, coaching, and training to collections analysts.
• Assist in workload balancing and task allocation.
• Support onboarding and development of new team members.
• Monitor individual and team performance metrics.

Stakeholder Support

• Partner with Sales, Customer Success, and Finance teams to resolve customer issues.
• Support negotiations related to payment plans and credit concerns.
• Act as the first escalation point for operational issues.

Reporting & Compliance

• Track and report collection performance metrics.
• Ensure adherence to credit policies and collection procedures.
• Support audit requests and compliance activities.
• Maintain accurate customer account documentation.

Process Improvement

• Identify operational inefficiencies and recommend improvements.
• Support implementation of automation and process enhancement initiatives.
• Participate in continuous improvement projects.

Qualifications

Education

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Experience

• 5–8+ years of experience in Credit, Collections, Accounts Receivable, or Order-to-Cash operations.
• Prior experience in a senior analyst or supervisory role.
• Experience supporting global customers across AMER, EMEA, and APAC.

Skills

• Strong understanding of credit analysis and collections processes.
• Excellent customer and stakeholder management skills.
• Strong problem-solving and negotiation abilities.
• Ability to coach and mentor team members.
• Proficiency in ERP systems and collections tools.
• Strong reporting and analytical skills.
• Excellent verbal and written communication skills.

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