Coordinate and oversee day-to-day country operations activities to ensure service commitments are achieved.
Act as the primary escalation point for operational exceptions, shipment delays, service failures and customer concerns.
Ensure operational activities are executed in accordance with established procedures, customer requirements and regulatory standards.
Collaborate with transportation, warehouse, customs brokerage and customer service teams to facilitate seamless logistics execution.
Monitor shipment progress and proactively resolve operational bottlenecks to minimize service disruptions.
Support customer onboarding and implementation activities for new business opportunities.
Ensure compliance with internal policies, quality standards and contractual service level agreements (SLAs).
Work closely with external service providers and business partners to maintain operational effectiveness
Monitor and analyze operational KPIs, including on-time delivery, cycle time, service quality, productivity and customer satisfaction.
Prepare operational reports, business reviews and management dashboards.
Identify operational improvement opportunities and support implementation of best practices.
Analyze operational trends and recommend solutions to improve service reliability and cost efficiency.
Support business continuity planning and risk mitigation initiatives. -Ensure variances are explained and accounted for timely and accurately.
Maintain strong working relationships with customers, vendors and internal stakeholders. -Participate in regional and global operational projects when required.
Minimum 3 to 5 years of experience in logistics, warehousing, transportation,
distribution, supply chain or related fields. Good command of English language
to liaise with external parties and prepare reports
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further.
APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include:
- Supply chain design and engineering
- Shipment consolidation and deconsolidation
- Global freight forwarding and customs management
- Regional warehousing and distribution networks management
- IT solutions that increase supply chain performance within manageable costs
Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network.
With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies.
APL Logistics offers the strength and experience our customers can rely on.
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