The Royal Children's Hospital

Team Lead - Coordinated Response Service

The Royal Children's Hospital  •  $106k/yr  •  Perth, AU (Onsite)  •  2 hours ago
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Job Description

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

This Coordinated Response Service is delivered in partnership with WA Police and the Department of Communities (Child Protection). It provides timely, coordinated support following high-risk family and domestic violence incidents attended by WA Police in the Cannington and Armadale areas.

As Team Lead, you will provide leadership and operational oversight of the service. You will support the team to deliver culturally safe, trauma-informed and person-centred responses; coordinate effectively with partner agencies; and maintain high standards of risk management, practice, documentation and service quality.

This is a permanent full-time position working 38 hours per week, Monday to Friday, between 8:00am and 6:00pm.

Key Responsibilities

  • Lead, coach and support a high-performing team delivering specialist family and domestic violence triage responses
  • Provide day-to-day operational oversight, workload coordination and practice guidance across the service
  • Ensure referrals arising from high-risk incidents attended by WA Police are triaged promptly and managed in line with service protocols
  • Oversee risk assessment, safety planning and coordinated responses for victim-survivors and their families
  • Build and maintain effective working relationships with WA Police, the Department of Communities (Child Protection) and relevant community services
  • Promote culturally safe, trauma-informed and person-centred practice across the team
  • Manage complex situations, incidents, escalation and information sharing in accordance with legislation, policy and partnership protocols
  • Monitor service quality, client outcomes, documentation, reporting and compliance requirements
  • Support staff wellbeing, supervision, learning and professional development
  • Identify opportunities for continuous improvement and contribute to service innovation and best practice

What we’re looking for

The successful applicant will be required to meet the following criteria:

  • Demonstrated leadership experience, including supervision, coaching, staff development and workload coordination
  • Experience working in family and domestic violence, crisis response, child protection or a related community services setting
  • Strong knowledge of family and domestic violence risk assessment, safety planning and referral pathways
  • Experience managing complex, sensitive and high-risk situations and supporting sound decision-making
  • Demonstrated ability to build productive partnerships and work collaboratively in a multi-agency environment
  • Highly developed communication, interpersonal, consultation and stakeholder engagement skills
  • Strong understanding of service quality, risk, compliance, documentation and reporting requirements
  • Commitment to culturally safe, trauma-informed and person-centred practice
  • Commitment to Ruah’s values and vision for social change

The following are considered desirable:

  • Qualification in Community Services, Social Work, Psychology or a related discipline
  • Experience leading a family and domestic violence, crisis response or specialist triage service
  • Experience working with WA Police, child protection services or other statutory agencies
  • Knowledge of services and referral pathways in the Cannington and Armadale areas

What do we offer?

  • A starting salary of $105,916 plus superannuation, aligned with Level 5 of the Ruah Enterprise Agreement and the SCHADS Award
  • 5 weeks annual leave + 17.5% annual leave loading (for award-based staff)
  • 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service)
  • Free, independent and confidential access for you and your family to our Employee Assistance Program
  • Free Ruah-paid Journey Cover (insurance for when you’re getting to and from work)
  • Incredibly valuable Salary Packaging (to extend your take home pay) with:
  • up to $15,900 core packaging
  • an additional $2,650 in meal entertainment packaging
  • benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
  • Opportunities to be active in the Ruah Community through working groups, Pride events and cultural events that promote and support reconciliation

Required compliance documents:

  • Current drivers’ licence
  • National Police Clearance Certificate
  • Working with Children Check
  • First Aid Certificate

How to apply

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: 20 November 2026.

The job advertisement may be closed earlier than the date mentioned above.

For further information, please contact Helen Skoog, Service Lead – Family and Domestic Violence, via email helen.skoog@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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