Title: Team Lead–C&D

Reports to: Manager,C&D

Business Unit: Deluxe Localization

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix,WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visitwww.bydeluxe.com

This position is ideal for individuals who have the drive and desire to ‘make things happen’.It requires a highly motivated individual with attention to detail, great organizationalskillsand passion for communication and connecting with others. The role of a Team Lead is to undertake assigned work and manage relevant processes,peopleand orprojects. The Team Lead will manage people either directly or indirectly to deliver the agreed process or projects.

Outcomes and Accomplishments

As a Team lead, you will:

• Have strong leadership qualities with good problem solving and communication skills.

• Take responsibility for the work you and your team while ensuringhigh levelsof attention to detail.

• Constantly seeking improvement and creating a climate where others are encouraged to do the same.

• Actively looking for ways to improve services andinitiatethem or bring them to the attention of others.

• Daily IMR to be checked and updated with the department's comments.  

• Plan and delegate tasks while upholding highstandardand delivering on set deadlines.

• Ensure thatC&Dfiles are delivered within established deadlines.

• EnsureC&Dwork is scheduled as per production needs and as per project specific requirements and deadlines.

• Assistin designing more efficient workflows andassistin implementation.

• Take responsibility for ensuring those directly or indirectly under your supervision are up to date with developments provided by the wider management team.

• Seekto obtain first-hand Client feedback and use it for improvements in services orprocess

• Understand the need for flexibility andstrong teamleadership when communicating and implementing change.

• Refer Client feedback and concerns to yourManagerwhen applicable.

• Contribute positively to any team initiative or activity (i.e.Team lunch, huddle, discussion).

• Approachable and activelyseeksto motivate others, promoting positive teamwork bymaintaininghigh levelsof energy and optimism.

• Actively acknowledge other’s efforts,contributionand commitment to the company’s strategicobjectives

• Act as a role model, coaching/mentoring members of the team and ensuring there is an effective succession plan in place tomaintainservice delivery.

• Demonstrate a commitment and understanding of performance development techniques and undertake or contribute to performance reviews for team members who are directly or indirectly under your supervision.

• Ensure on-time delivery and quality are not affected by absence or unavailability of staff.  

• Support fellow team leaders / managers to achieve deadlines within and beyond your own area of responsibility.

• Working across teams and functionsundertakespecialist roles which require the experience and knowledge of a teamlead

• Ensure your monthly connect takes place ona timelybasis and thatobjectivesare agreed.

• Seek and provide regular constructive feedback through working together.

• Challenge poor behavior in others in a positive and constructive manner.

What You Bring:

• Effective leaders bringteamcloser together by encouraging collaboration and facilitating and nurturing ahealthy working relationshipsbetween employees.

• Clear and concisegoals,welldefined tasks to their team, aligning to theorganisationgoals.

• Responsibility and ownershipof theirand theteam work, is able to anticipate issues and overcome obstacles quickly and efficiently.

• Understand the team’s needs and requirements on personal and professional front whileretainingtalent.

• Be upfront and honest with their team and lead withexample

• Providing coverage in the absence ofManager

• Good Communication and Motivator.

• Conductingregular meetings, leading 1-2-1s.

• Confident in the choices they make and can communicate why they made the decision. 

• Act as a mediator with management and the other teams and be vocal about theteamsachievements and work.

Benefits

• You will be part of a large international and culturally diverse team

• You will have the opportunity to make an impact for the organization, and for the customers

• You will have opportunities to further grow your skills and grow within the company

• You will have the opportunity to expand your professional network

Equal Employment:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy toprovideequal employment opportunities to all applicantsand employees.  Applicants will receive fair consideration for employment without regard to, and will not bediscriminated against, based on race,colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.