Job Description

Grade Level: L2

Location: Lahore

Last date to apply: 4th June 2026

What is the Team Lead - Collections?

The Team Lead – Collections (Central Region) is a critical leadership role responsible for driving receivables recovery, overdue management, and cash-flow optimization across the Central Region. The role ensures disciplined execution of Jazz’s collection strategies while maintaining strong governance, customer engagement, and compliance with internal financial controls.

The role reports directly to the Stream Head Collections and has direct supervisory responsibility over Collection Officers and OB / Field Resources. with an extended team comprising Sales, Credit Control, Billing, Finance, Legal, and CX stakeholders.

What does Team Lead – Collections do?

Key responsibilities

Collections Execution & Portfolio Management

• Drive end-to-end receivables recovery to achieve assigned monthly and quarterly targets
• Manage current, overdue, and chronic aging through structured follow-ups and escalations
• Implement approved dunning, blocking, suspension, and restoration actions
• Execute focused recovery plans for high-value and high-risk accounts
• Oversee field, OB, and third-party collection resources to ensure productivity and compliance

Governance & Compliance

• Ensure adherence to collection SOPs, DOA matrix, and financial governance frameworks
• Maintain complete documentation of recovery actions and customer commitments
• Coordinate with Legal and Finance on settlements, litigations, and special asset recoveries
• Ensure zero audit observations related to collection process deviations

Stakeholder & Team Management

• Coordinate with Sales, Credit Control, Billing, Finance, and CX teams to unblock payments
• Act as regional focal point for collection escalations and risk updates
• Lead, coach, and performance-manage collection resources to drive accountability

Key Deliverables

• Achievement of assigned collection targets with improved cash flow
• Reduction in overdue and aged receivables and controlled provisioning impact
• Sustained improvement in DSO through effective execution
• Accurate daily, weekly, and monthly collection and aging reports
• Timely closure of disputes and billing issues
• Documented recovery plans for high-risk accounts
• Improved team productivity and compliance outcomes

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Team Lead - Collections?

Experience and Educational requirements

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related discipline
• 4–6 years of experience in Collections, Credit Control, or Receivables Management
• Experience in Telecom, Financial Services, or large enterprise portfolios preferred
• Prior team-handling experience is an added advantage

Soft skills and technical skills required

• Strong understanding of receivables management and aging analysis
• Proficiency in MS Excel (advanced formulas, pivot tables, and reporting)
• Working proficiency in SQL (recommended) for data extraction, validation, and analysis
• Proficiency in PowerPoint (recommended) for management reporting and presentations
• Familiarity with CRM, Billing, and ERP systems
• Strong analytical, data-interpretation, and problem-solving skills

Role Impact

This role ensures predictable cash flows, disciplined credit control, reduced aging exposure, and data-driven decision-making, directly contributing to Jazz’s financial stability and governance across the Central Region.

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.