Job Description

Area(s) of responsibility

Job Title: Onsite Deskside Support Engineer

Key Responsibilities:

1. Technical Support

• Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Support and assist users with Onboarding & Offboarding process
• Support and maintain local conference and meeting room equipment
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural)Requirements Definition And Management -PL3 (Functional)Win the Customer -PL3 (Behavioural)Communication Skills -PL4 (Functional)Availability Management -PL4 (Functional)IT Infrastructure -PL4 (Functional)Knowledge Management -PL4 (Functional)Customer Service Support -PL4 (Functional)Incident Management -PL3 (Functional)Service Level Management -PL3 (Functional)Linux administration - PL3 (Mandatory)Wintel Administration - PL3 (Mandatory)Team Management -PL3 (Functional)Network Support - PL2 (Optional)One Birlasoft -PL3 (Behavioural)Results Matter -PL3 (Behavioural)Get Future Ready -PL3 (Behavioural)Help the tribe -PL3 (Behavioural)