About the Role
We are seeking a highly motivated Team Lead, Client Support & Fulfillment to join our team in Group Transaction Banking (Trade Finance) In this role, you will oversee client support operations and drive strategic initiatives to enhance service delivery and customer experience across Trade Support services. You will work closely with internal stakeholders to ensure operational excellence, timely resolution of issues, and continuous improvement across all Client Excellence functions.
What you will be doing
Oversee client support operations and strategic initiatives to enhance service delivery and customer experience across Trade Support services
Lead the review, investigation, and resolution of escalated service requests, including complex operational, technical, and system-related issues
Monitor and manage team performance across all Client Excellence functions, ensuring adherence to SLAs, service standards, and key performance indicators
Act as the primary liaison for stakeholder engagement, ensuring consistent service quality and effective issue resolution across all service areas
Ensure compliance with applicable banking regulations, internal policies, and risk management standards across Client Excellence operations
Drive continuous process improvement initiatives to optimize service delivery, turnaround time, and overall client experience
Support the Head of Governance & Client Excellence in departmental initiatives, transformation projects, and cross-functional collaborations
Uphold data protection, confidentiality, and information security controls in all client support and service activities
What we're looking for
Minimum 3–6 years of relevant experience in banking operations, client services, or trade support environment, with prior leadership experience preferred
Strong leadership, planning, and organizational skills
Analytical with strong problem-solving capabilities, particularly in handling escalations and complex issues
Driven and passionate about delivering high-quality client service
Strong stakeholder management and communication skills
Good understanding of banking operations, regulatory requirements, and service standards
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
