Job Description

Division SCM & Finance
Org Keys SO
Function / Sub Function Service Operations / Carrier Collection
Role Title Team Lead - Carrier Collections
Role Code (To be filled by HR Team)
Reporting Structure (Organogram): Team Lead Carrier Collections => Lead Carrier Collections=> Head Carrier Collection (Aggregator)
CA2 if any
Responsibility Level (Band)
Grade/Level:
(To be filled by HR Team)

Job responsibility

RESPONSIBILITY

Position involves following areas of responsibility –

• Portfolio level tracking of outstanding
• Own account-level tracking of outstanding balances and receivables to ensure timely collections
• Achieve Timely Bill Submission, collection, PDD, and assigned KPI targets through structured follow-ups and escalation management
• Build and maintain strong relationships with customers, acting as a single point of contact for account-related concerns
• Perform customer account reconciliation and conduct regular interlocks with customers for closure of open items
• Capture customer issues on time, ensure appropriate logging, and drive timely reconciliation and resolution
• Take proactive actions to prevent aging, disputes, and credit risk exposure
• Coordinate closely with Sales, Network and Finance teams to resolve billing, service, and operational issues
• Conduct customer visits (especially large / strategic accounts) to assess service levels, receive feedback, and strengthen partnerships
• Ensure compliance with internal policies, collection processes, and governance standards
• Cross function interaction both within Business & other functions like Network, Finance for issue closure.

Span of control: Geographic Region -CA South
No. of reports (direct & indirect)- if any Direct
Internal Other teams in Customer Service, Sales, Billing Operations, Dispute Resolution, Carrier Settlement, Credit Control

Necessary Preferred
Skills

• Proficient in MS Office utilities
• Knowledge of telecom industry for automation initiatives
• Knowledge about documentation policy, provisioning systems (EPOS, Metasolv), activitation process
• Enterprise Product Knowledge VOICE and DATA,IRU.COLO
• Proficiency in MS Office tools (Excel, PowerPoint, Outlook)
• Strong experience in customer account reconciliation and receivable management
• Customer-focused mindset with excellent relationship management skills
• Highly target-oriented with the ability to manage pressure and deadlines
• Exposure to managing Large enterprise customers
• Strong cross-functional coordination skills, working closely with Sales, Network, and Finance teams

• Effective communication, negotiation, and problem-solving abilities

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Qualification Graduate/Post Graduate with relevant experience ·

Overall Work Experience · ·
Minimum 3-5 years industry experience with strong knowledge of functional domain
Behavioural Attributes

• Strong Relationship Management
• Able to work under high pressure without losing sight of targets
• Aggressive to drive results as per GOAL

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