Job Description

Opportunity

Do you thrive on leading others, solving complex problems, and delivering exceptional claims outcomes? At Millennium Insurance, we’re more than just an insurance company, we’re a community-driven, people-first organization recognized as a Great Place to Work®.

We are seeking a Team Lead, Auto PD Claims to support, coach, and develop a team of adjusters while also managing a personal portfolio of claims. This is an ideal opportunity for a high-performing adjuster ready to step into leadership without losing touch with the technical side of claims handling.

What you will be doing

• Manage, coach, and support a team of Auto PD Adjusters, providing guidance on claim handling, coverage interpretation, and liability decisions.
• Handle a personal caseload of auto PD claims, including investigation, liability assessment, coverage review, and settlement negotiation.
• Monitor team performance, workflows, and file quality to ensure timely, compliant, and customer-focused claim resolution.
• Conduct file reviews, audits, and coaching sessions to support continuous development and consistency across the team.
• Act as a technical resource and escalation point for complex or high-severity claims.
• Foster a collaborative, accountable, and high-performing team environment aligned with company values.
• Communicate effectively with claimants, policyholders, vendors, and internal stakeholders to ensure seamless claims experience.
• Support process improvements, best practices, and regulatory compliance across the claims function.
• Partner with leadership to support team development, recruitment, and performance management initiatives.

What you bring to the team

• 5-7 years of Auto PD claims experience, with demonstrated technical expertise
• Post-secondary education and/or working towards CIP designation (asset)
• Prior leadership, mentoring, or coaching experience (formal or informal) is a strong asset
• Proven ability to manage both a caseload and team responsibilities effectively
• Strong knowledge of automobile insurance coverage, liability, and claims best practices
• Excellent communication, conflict resolution, and negotiation skills
• Ability to coach, motivate, and develop others while driving performance results
• High level of organization, accountability, and decision-making capability
• Post-secondary education and/or CIP designation (or working toward) is an asset
• Proficiency in MS Office and claims management systems
• A leadership style grounded in empathy, professionalism, and collaboration

How you will succeed

Success in this role means effectively balancing leadership and hands-on claims management. You will lead and develop a high-performing team while maintaining a well-managed personal caseload with strong quality and timeliness. You’ll drive team performance, ensure compliance, and deliver excellent customer outcomes. Overall success will be reflected in team engagement, consistent claims results, and your ability to positively influence both people and performance.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Flexible work options available
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.