Job Description

Team Lead Associate Solution Engineer

Department: Sales

Employment Type: Full Time

Location: PHL Manila

Reporting To: Andy Jarvis

Role Purpose

The Team Lead for Manila is a hybrid leadership and technical role within NCC Group’s Sales Engineering & Field Strategy team. This position is responsible for managing the Manila-based team of Associate Technical Solutions Engineers and Technical Solutions Support Administrators, ensuring delivery against KPIs and performance metrics. The role acts as a people manager, driving engagement, development, and operational excellence, while retaining bandwidth to support technical scoping and quality assurance for high-volume, low-complexity opportunities when required.

This role requires strong leadership skills, process improvement capability, and a solid technical foundation to provide guidance and escalation support to the team.

Key Responsibilities

• Lead and manage the Manila team, including performance reviews, coaching, and development.
  
  
• Monitor and report on KPIs and operational metrics for presales support and scoping activities.
  
  
• Oversee daily triage processes, ensuring timely allocation of presales requests and adherence to SLAs.
  
  
• Act as an escalation point for technical queries and quality assurance checks on solution documentation.
  
  
• Support process improvement initiatives to enhance efficiency and consistency across presales operations.
  
  
• Collaborate with regional and global Solution Architecture leadership to align team objectives with business goals.
  
  
• Maintain awareness of NCC Group’s service portfolio and emerging cybersecurity trends.
  
  
• Contribute to client engagements where additional technical support is required.
  
  

Skills, Knowledge & Expertise

What we are looking for in you


Minimum Requirements

• Proven experience in team leadership or people management within a technical or presales environment.
  
  
• Strong understanding of IT infrastructure, network architecture, and cloud services (Azure, AWS).
  
  
• Familiarity with cybersecurity principles, penetration testing methodologies, and risk management.
  
  
• Ability to interpret technical documentation and provide QA oversight.
  
  
• Excellent organizational and communication skills.
  
  
• Proficiency in Microsoft Office and CRM systems (e.g. Salesforce).
  
  

Desired Requirements

• Previous experience in presales or solution architecture roles.
  
  
• Knowledge of security frameworks (ISO 27001, NIST, PCI DSS).
  
  
• Exposure to process improvement and operational efficiency initiatives.
  
  
• Security certifications such as CISSP, CISM, or equivalent experience.
  
  

Behaviours

• Strong leadership and coaching capabilities.
  
  
• Detail-oriented with a commitment to quality.
  
  
• Collaborative and able to influence across teams.
  
  
• Professional and confident in client-facing and internal interactions.
  
  
• Adaptable and resilient in a fast-paced environment.
  
  
• Proactive in driving continuous improvement and team development.
  
  

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits

What do we offer in return?
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances
  
  
• Night differential, overtime pay and holiday pay
  
  
• 13thmonth pay and performancebased bonus plan
  
  
• Day1 HMO healthcare coverage for you and dependents
  
  
• Outpatient medicine reimbursement
  
  
• Group life insurance, accidental death & disability cover
  
  
• Employee Assistance Program (EAP) with 24/7 confidential counselling
  
  
• Generous vacation and sick leave, available from Day 1
  
  
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
  
  
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
  
  

So, what’s next?


If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com


About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com All personal data is held in accordance with the NCC Group Privacy Policy ( candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.


Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.