Job Description

Category: Business Operations

Req ID: 10435

Remote Eligible: Hybrid

Locations: Gurugram, India

Overview:

Disclaimer:

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Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

About the Role

We are looking for a detail-oriented, proactive, and self-driven Business Operations & Facilities Assistant Manager to serve for Facilities and Cafeteria Management. This position shall report into the Business Operations Director based in Gurgaon and this role will be responsible for ensuring seamless day-to-day facilities management and cafeteria operations. The ideal candidate must be organized, proactive and team player.

In This Role, You Will:

• Facilities Management

o Maintain a safe, secure, and efficient workplace environment throughout the shift.

o Ensure high standards of office cleanliness and hygiene at all times.

o Supervise and mana ge housekeeping staff effectively to ensure smooth operations.

o Ensure washrooms remain clean, hygienic, and adequately stocked with toiletries.

o Maintain accurate inventory control of consumables and washroom supplies.

• Cafeteria Management

o Curate a diverse and non-repetitive food menu to enhance employee satisfaction.

o Ensure MG calculations are as close as possible to actual consumption.

o Strengthen food safety standards and ensure compliance at all times.

o Focus on quality assurance, wastage control, and cost optimization.

o Deliver a high-quality dining experience that drives employee satisfaction.

o Collect detailed employee feedback and prepare summary reports, including trend analysis on food MG versus actual consumption.

o Introduce new ideas and initiatives to continuously improve the overall customer experience.

• Event Management

o Partner with stakeholders to plan and execute successful events in line with company standards, objectives, requirements, and budgets, including space planning, food, and décor.

o Manage employee engagement activities and events to promote a collaborative and cohesive work environment.

o Plan and coordinate special food festivals and celebrations such as Republic Day, Holi, Summer Specials, Independence Day, Diwali, and Christmas.

• Team Management

o Define KRAs for all team members with clear accountability and expectations.

o Conduct periodic performance evaluations to track progress and development.

o Hold regular one-on-one meetings to provide guidance and support.

o Establish a structured feedback mechanism to encourage continuous improvement.

o Maintain proper tracking and documentation of each team member’s performance.

• Manage end-to-end coordination with empaneled cafeteria vendor(s) for serving meals/food at office cafeteria.
• Managing housekeeping, soft services and general administration
• Support procurement activities such as invoice collection, verification, submission, and follow-ups to ensure timely payment processing
• Conduct regular facility inspections to monitor the quality of services and escalate recurring issues to the Head of Administration
• Maintain accurate inventory of office supplies and consumables, monitor stock levels, and initiate procurement requests in a timely • Ensure Compliance and adherence to organizational policies and processes
• Coordinate office decoration and arrangements for special events and occasions

Here's What You Need:

• Bachelor’s degree in any discipline.
• 8-10 years of experience in facilities management, cafeteria management, administration, or a similar role, preferably in a corporate or tech environment.
• Strong vendor management and coordination skills.
• Understanding of procurement, invoicing, and vendor contract management processes.
• Strong communication and stakeholder management skills, inter-departments liaison abilitiy
• Ability to multitask and manage multiple priorities effectively.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience working in a Corporate/IT office environment.
• Familiarity with facility management tools and cafeteria automation software.
• Adequate knowledge of inventory management and material ordering vs consumption.
• Managing Cafeteria services independently.
• Key Competencies - Attention to detail and highly proactive, Problem-solving mindset, Ownership and accountability, Self-development skills, Ability to work in a fast-paced environment