Job Description

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

The Team Leader – Article Master Data Management is responsible for overseeing the end-to-end article master data processes, ensuring data accuracy, governance, and compliance. This role involves managing a team of Master Data Analysts, ensuring smooth service delivery, performance monitoring, and driving process improvements. The Team Leader acts as a bridge between operational teams and senior management, providing insights and recommendations for data optimization.

• Strong understanding of Article Master Data processes within a retail, wholesale, or FMCG industry.
• Experience in working with SAP MDG, Oracle, and other ERP systems for Master Data Management.
• Hands-on experience in data governance, compliance, and process automation.
• Experience in leading process improvement initiatives such as automation, workflow enhancements, or system upgrades.
• Team Management: Lead and mentor a team of Article Master Data Analysts, ensuring performance excellence.
• Leave & Workforce Planning: Manage work allocation, leave approvals, and resource planning for smooth operations.
• Training & Development: Identify training needs, upskill the team, and ensure continuous learning.
• Performance Monitoring: Track TAT (Turnaround Time), productivity, and quality metrics, ensuring adherence to SLAs & KPIs.
• Stakeholder Management: Liaise with multiple teams, to address master data challenges, process improvements.
• Governance & Reporting: Assist in preparing governance reports, audits, and process health assessments.
• UAT & Testing: Drive and conduct User Acceptance Testing (UAT) for system/process changes.
• Process Standardization: Work closely with global process owners to align local operations with standardized data governance frameworks.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Information Management, or related field.
• 7+ years of experience in Master Data Management, with at least 2 years in a leadership role.
• Six Sigma Green/Yellow Belt certification (added advantage).
• Experience in the retail or wholesale industry (added advantage).

Additional Information

• Strong hands-on experience with SAP MDG, Oracle ERP and article master data modules.
• ERP Systems: Experience working with S/4HANA, Oracle, or other MDM tools.
• Data Quality & Governance: Strong understanding of ICF (Internal Control Framework) controls and audit compliance.
• Process Automation & Tools: Knowledge of data validation, automation tools.
• Advanced MS Office Skills: Proficiency in Excel (VLOOKUP, Pivot Tables, Macros), PowerPoint, and reporting tools.
• Article Master Data Expertise: Thorough knowledge of article creation, maintenance, lifecycle management, and process improvement methodologies.
• Data Validation & Accuracy: Ability to monitor, validate, and maintain high-quality data integrity.
• Compliance & Audits: Understanding of global master data standards and audit requirements.
• Problem-Solving & Root Cause Analysis: Capability to identify process gaps and drive solutions through Lean Six Sigma methodologies.
• Stakeholder Engagement: Strong collaboration with internal teams (procurement, category management, and IT) to ensure seamless master data operations.
• Leadership & Team Development: Ability to inspire, guide, and mentor team members towards achieving common goals.
• Proactiveness & Ownership: Takes initiative in driving process improvements and addressing data quality concerns.
• Communication & Presentation: Strong verbal and written communication skills to interact with stakeholders across all levels.
• Decision-Making & Analytical Thinking: Ability to analyze data trends, identify process inefficiencies, and make data-driven decisions.
• Adaptability & Resilience: Thrives in a fast-paced environment and adapts to evolving business needs.