Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group.
• Lead the delivery of innovative products that shape the experience of millions of loyal customers.
• Drive quality assurance, align cross-functional teams, and ensure strategic initiatives are executed with precision.
• Collaborate closely with Product, Technology, Marketing, and Customer Experience partners to translate vision into action, while mentoring team members and fostering a culture of continuous improvement.
• This role offers high visibility and a strong foundation for growth in product leadership and program management.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee coordination between Business and IT teams to ensure timely execution of strategic initiatives, proactively managing risks and resource alignment.
• Guide the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and maximizing member value.
• Manage backlog prioritization, user story refinement, and sprint planning to support efficient and scalable product delivery.
• Lead strategic efforts, monitor customer feedback, and drive continuous improvement through root cause analysis and collaboration with engineering and product teams.
• Serve as a key liaison across Loyalty, Marketing, Finance, IT, and Customer Experience to align goals, resolve issues, and communicate progress to leadership.
• Oversee integration efforts with internal and external partners, ensuring secure, seamless, and scalable platform operations.
• Lead initiatives to identify opportunities for product optimization and revenue growth.
• Build strategies to drive financial and customer outcomes, including pricing, campaigns, and product parameters like purchase caps and product catalogs.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree or equivalent training/experience
• 4+ years related work experience
• Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Preferred Qualifications- Education & Prior Job Experience

• Master of Business Administration
• Previous project management, product management, or quality assurance experience

Skills, Licenses & Certifications

• Expertise in leading cross-functional delivery of complex initiatives, including roadmap planning, milestone tracking, and risk mitigation.
• Strong command of agile methodologies, backlog management, and feature prioritization to drive efficient and customer-centric product releases.
• Proficiency in analyzing operational and customer data to identify trends, inform strategy, and optimize delivery and product performance.
• Experience in developing test plans, conducting root cause analysis, and implementing process improvements to enhance product reliability and user satisfaction.
• Skilled in building relationships across internal teams and external vendors to ensure alignment and seamless integration.
• Ability to synthesize complex information into clear, actionable insights for leadership, driving transparency and informed decision-making.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.