Job Description

Job Summary

Job Description for Collection Analyst

Skills required - Collections, Accounts Receivables, MS Office, Collections, Negotiations, Persuasion, Analysis, Time Management, Good verbal and written Communications,

Roles and Responsibility -

• Identify delinquent accounts, took appropriate action, and record pertinent notes in system.
• Communicate with sales team and client regarding account status, orders, payments & build customer relationship.
• Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.
• Identified high risk /delinquent accounts and initiated collection action. Action included placing orders on hold and contacting customer for payment via email and escalating it to customer in case no response received.
• Document customer contact and action taken in accounts receivable system and physical file as needed.
• Make recommendations on accounts receivable reserve for accounts within assigned portfolio.
• Provided input and details related to action taken incase account is sent to collection agency or a third-party.
• Notified sales for all delinquent accounts and any actions being taken.
• Develop customer relationships and understood how the customer fits into company strategy.
• Analysing open payments and credits before they age on account

System Knowledge – SAP, Customer portals.

• Candidate should be Ok for any shifts and RTO.

Key Responsibilities

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Skill Requirements

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Other Requirements

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