Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We’re focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions.

The Team Lead is responsible for training, oversight and measuring performance of complaint investigators and receiving clerks who investigate product returned by ADC customers in the Complaints Investigation Lab. The incumbent is expected to understand all aspects of the complaints investigations processes, manage resources to meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation processes. Incumbent is also responsible for monitoring the quality of the complaints investigations that are conducted.

This is an onsite opportunity based out of Alameda, CA.

What You’ll Work On

• Leads complaint investigation activities with regard to blood glucose meters.
• Ensure that complaints investigations are done according to procedures in a timely manner.
• Monitors people and processes with an eye towards improving the efficiency of the investigations that are performed.
• Also responsible for identifying any trends in product complaints that are found during investigations.
• Responsible for tracking all returned product, calibration and proper validation of all test equipment within the lab.
• Assists Lab Supervisor in performance evaluations as well as administrative duties.
• Complaints investigations are a primary focus of corporate and FDA audits.
• Investigations that are not conducted or documented properly could lead to an observation for ADC.
• The number of non-exempts for which this position provides support as a lead can vary from 5 to 20.

Required Qualifications

• Bachelor’s degree required, or an equivalent combination of education and experience.
• Equivalent experience is defined as 2 to 4 years of relevant work experience in lieu of a bachelor’s degree.
• Minimum 2 years of previous experience with complaints investigations in a regulated environment and knowledge of the FDA/QSR regulation and ISO 13485 standard is required.
• Must be able to effectively lead a large staff of non-exempt employees including full-time and contract workers.
• Excellent communications skills are required as there may be interaction with other functions in ADC such as Customer Support, R&D, and Manufacturing.
• Must also be able to act autonomously and make decisions regarding the need to pursue further investigation vs. bring closure to an investigation.

Preferred Qualifications

• An understanding of ADC products is ideal.

The base pay for this position is

$81,500.00 – $141,300.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Operations Quality

DIVISION:

ADC Diabetes Care

LOCATION:

United States > Alameda : 1360-1380 South Loop Road

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf