About Evondos Group
Evondos Group is the European market leader in medication management, with over 500 employees working in the Nordics, UK and the Netherlands. Evondos' services enable tens of thousands of people who require medication to receive support in proper medication use through our automatic medication dispensers. This improves and enhances patient safety and medication adherence. Evondos helps clients live independently in their own homes, reducing the pressure on home care services, allowing them to focus on more complex care needs.
This is the role
This function ensures high‑quality and stable 3rd line support within Evondos. It safeguards the technical foundation of our hardware, embedded software, cloud components, and integrations, enabling reliable service delivery to thousands of clients.
The Team Lead 3rd Line Support exists to solve complex technical incidents, drive technical quality, and lead an experienced 3rd‑line team. The role ensures that mission‑critical Medido systems remain stable, secure, and continuously improved. It bridges support, R&D, partners, and internal stakeholders to deliver dependable medication dispensing solutions.
What you will do
⚙️ Technical Responsibilities
• Resolve complex incidents escalated beyond 1st and 2nd line support.
• Perform Root Cause Analyses and initiate structural improvements.
• Act as the technical point of contact for hardware, embedded software, cloud services, and integrations.
• Test new firmware, hardware components, and software updates with R&D.
• Maintain accurate technical documentation and best practices.
• Guide customers and partners through API and SSO integration processes.
🎯 Leadership & Operational Responsibilities
• Lead and mentor a team of three experienced 3rd‑line engineers.
• Manage priorities, workflow, and quality of technical support processes.
• Deliver knowledge sessions and training for 1st and 2nd line teams.
• Drive KPI performance, process optimization, and continuous improvement.
Why you will enjoy it
📈 Drive continuous improvement and long-term fixes. Bridge the gap between tech and the business.
🌱 Mentor and grow technical talent. Lead and develop a small team of experienced professionals.
🚀 Own high-impact incidents and critical systems.
This could be you
• Bachelor’s degree in a technical field (IT, Engineering, or similar).
• 3+ years in 2nd or 3rd line support or another advanced technical role.
• Practical experience with complex troubleshooting and problem ownership.
• Familiarity with APIs, SSO, cloud integrations, and networking.
• Understanding of embedded systems or healthcare software (advantage).
• Excellent communication skills in English and Dutch (written and verbal).
• Proven ownership of complex technical environments and incident management.
• Ability to lead, coach, and elevate engineers while staying hands-on.
• Clear communicator who works effectively across teams and drives improvement.
What we offer
🚀The space to take initiative and seize opportunities.
🤝Our positive work environment is built on key elements such as equality, friendliness, and team spirit.
🌟 At Evondos we are passionate about developing a desired workplace where people can grow with the company and do their work with pride and joy, encouraged by our meaningful mission of enabling an independent life at home.
🪙 Enjoy a benefits package and a salary package tailored to your experience and skills. Final details will be discussed together during the hiring process.
Apply now!
Do you recognize yourself in this profile? Apply now and join our passionate team at Evondos!
💜 Together we are strong! 💜
* As a fair employer, we are committed to selecting the best candidates for the role. Please note that only applicants who are eligible to work in the country of work location and hold valid EU work authorization will be considered for this position.
** Recruitment Agencies: We are confident in finding the right candidate through our own network. Should we need recruitment assistance, we will work with the agencies we already do collaborate with.
Evondos Group is Europe's leading provider of automated medicine dispensing services. Evondos' unique medicine dispensing service offers significant quality and cost benefits to professional home care
organizations and helps societies to provide home care with effective use of resources.
The service ensures that home care clients receive the correct medication at the right time and in the appropriate dosage automatically, improving medication management quality and supporting independent living at home.
In early 2023, Evondos acquired Medido, a Dutch provider of medicine dispensing services in the Netherlands, Norway, Sweden, and Denmark. Evondos Group employs nearly 500 professionals across the Nordic countries, the United Kingdom, and the Netherlands, serving tens of thousands of users daily. The headquarters of Evondos Group is located in Helsinki, with the majority of its operations and production facilities in Salo, Finland.
