Schedule:
8-hour workday within operational hours of 8:00 AM–10:00 PM (Monday–Friday)

About the role

We’re seeking a mature and experienced People & Engagement Manager to build and sustain a strong, connected, and high-performing team. Reporting directly to the General Manager, this role plays a key part in shaping our people strategy, strengthening employee engagement, and ensuring our teams feel supported, heard, and set up to succeed.

You’ll work closely with leadership and frontline teams to create clear people processes, foster trust, and proactively address engagement, performance, and retention needs as the organization grows.

What you will do

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  Serve as the primary point of contact for employee feedback, concerns, and well-being initiatives

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  Design and lead employee engagement programs, including surveys, recognition initiatives, and team activities

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  Own and continuously improve onboarding and offboarding experiences to ensure consistency and care

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  Identify trends related to morale, retention, and team dynamics, and lead targeted improvement initiatives

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  Lead the performance review and feedback framework, supporting managers in delivering meaningful, continuous feedback

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  Partner with leadership to align people initiatives with business goals and operational realities

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  Track engagement metrics and report on insights, risks, and outcomes

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  Support career development and performance conversations across teams

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  Work closely with the General Manager, Shift Managers and team leads to strengthen communication, collaboration, and team effectiveness

Requirements

What we’re looking for

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  5 to 7 years of experience in employee engagement, HR, people partnering, organizational development, or related fields

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  Strong emotional intelligence and the maturity to navigate complex interpersonal situations

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  Proven experience designing and evolving people programs in growing or scaling organizations

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  Comfortable working across all levels of an organization, from frontline staff to senior leaders

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  Strong communication, coaching, and facilitation skills

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  Ability to handle sensitive matters with discretion, professionalism, and fairness

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  Solid understanding of employee lifecycle management, organizational design, and culture-building practices

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  Genuine passion for employee experience and building a supportive, inclusive workplace

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  Experience working in global or distributed organizations is a plus

Why this role matters

This role helps create an environment where people feel supported, engaged, and empowered to perform at their best. By strengthening trust, feedback, and development systems, you directly impact team stability, morale, and long-term success.