Job Description

Team Coordinator – Empowering Growth & Technical Leadership

Are you a technically minded professional who thrives on mentoring others and driving team success? Join us as a Team Coordinator, where your leadership will shape careers, foster innovation, and elevate project outcomes. This is not just a coordination role—it's a chance to be a catalyst for growth, engagement, and transformation.

🚀 Key Responsibilities

As a Team Coordinator, you’ll be a trusted guide and mentor to a group of consultants, helping them unlock their potential and navigate their career paths. You’ll combine your technical expertise with people leadership to create a thriving, motivated, and high-performing team.

👥 People Leadership & Development

• Mentorship & Coaching: Lead regular 1-on-1 sessions to support growth, solve challenges, and inspire progress.

• Career Development: Co-create personalized development plans and help team members reach their next milestones.

• Promotion Advocacy: Identify and champion talent ready for the next step.

• Performance Feedback: Summarize and deliver meaningful feedback that drives improvement and confidence.

• Culture Champion: Embody and promote our core values through your actions, fostering a positive and inclusive team culture.

• Engagement Driver: Spark motivation and build strong team spirit through authentic leadership and support.

🔄 Change & Transformation Leadership

• Be a change advocate, helping the team embrace transformation initiatives and AI-powered solutions.

• Cascade key organizational updates and ensure alignment across the team.

🧩 Project & Technical Support

• Be the go-to person for technical guidance and problem-solving in complex project scenarios.

• Provide hands-on support for specific use cases and help align processes for smoother delivery.

• Negotiate Service Level Agreements and ensuring that these are met.

• Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.

• Closely monitor and reports on service levels.

• Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.

• Analyze and review performance results against OLAs/ SLAs criteria and KPIs defined to measure quality of service

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🎯 Requirements

• Good understanding of the Customer's business and how IT contributes to the delivery of service

• Has excellent communication and negotiation skills

• Strong knowledge and experience of contract/supplier manage

• Able to interact successfully with all levels of the Customer and IT Provider organization

• Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa

• Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal etc.)

• Problem-Solving Ability: You thrive in complex situations and bring clarity to challenges.

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💡 Why This Role Stands Out

This is a high-impact leadership role where you’ll shape careers, drive innovation, and be a key player in our transformation journey. You won’t just manage tasks—you’ll lead people, solve problems, and build the future.