Job Description

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.

The SLM / Team Coordinator will support the Service Level Management function and day‑to‑day coordination of operational teams in Poland. This position ensures service performance meets agreed KPIs, supports operational cadence, drives documentation accuracy, and facilitates communication between internal teams, stakeholders, and external partners. The role is ideal for someone with strong organizational skills, experience in service operations, and the ability to maintain structure in a fast‑paced environment.

What You'll Be Doing

• Monitor and track service performance against SLAs and KPIs.
• Support preparation of regular service reports, dashboards, and performance summaries.
• Flag SLA risks early by coordinating with service owners and operational leads.
• Assist in maintaining documentation related to SLAs, operational procedures, and service catalogues.
• Coordinate daily and weekly operational cadence (huddles, stand‑ups, reporting cycles).
• Serve as the primary point of coordination for cross‑functional activities involving Operations, Incident Management, HRBP/OCC, and regional teams.
• Maintain team schedules, workload distribution, and task tracking where applicable.
• Organize internal team events, onboarding planning, and process refresh sessions.
• Facilitate communication between team members, leadership, and global support teams.
• Handle requests from internal partners and channel them to the correct team owner.
• Participate in global and regional calls as required and consolidate updates for local teams.

What We're Looking For

• Bachelor’s degree in Business, IT, Operations, HR, or related field.
• Experience in service operations, coordination, or similar support roles (1–3 years preferred).
• Understanding of SLAs, service management concepts, or ITIL fundamentals (certification is a plus).
• Ability to work with multinational teams and stakeholders.
• Strong communication skills in English (Polish is an advantage).
• Proficiency in MS Office Suite (Excel, Outlook, PowerPoint; Power BI is a plus).
• Experience with ticketing or ITSM tools (ServiceNow, JIRA, or equivalent preferred).
• Strong organizational and multitasking skills.
• High attention to detail, documentation discipline, and structured working style.

Offer

• Stable employment. On the market since 2008, 1200+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Great Place to Work Certified Employer