Job Description

Team Administrator – Supervised Family Time Team

Permanent, Full Time

£25,959 to £28,621 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date: Sunday 9th August 2026 at 11.59pm.

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

This position is primarily based at County Hall, Chelmsford, with limited opportunities for remote working. Occasional travel may be required to attend Halstead Resource Centre and other service-related events.

Interview Date: W/C 17th August.

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It’s an exciting time to join us having received our 2nd Outstanding Ofsted rating in a row.

To read more about our business area, please visit: Children & Families

Please take a look at our ‘No Magic’ Children & Families video

The Opportunity

Children and Families Services is a forward-thinking organisation where professional development, collaboration, integrity, and compassion are at the heart of everything we do. Working alongside our partners, we deliver early help, family support and effective social work interventions that protect children, strengthen families, and create positive futures for young people across Essex.

We are seeking a highly organised and proactive Team Administrator – Supervised Family Time Team, known internally as a Logistics Coordinator to join our Supervised Family Time Team.

This pivotal role is responsible for coordinating supervised family time arrangements, ensuring that referrals from Social Workers are translated into safe, timely and effective contact sessions between children and their families. You will play a key role in managing the logistical planning of family time arrangements, identifying suitable venues, arranging transport, allocating Supervised Family Time Workers, and ensuring that all arrangements meet safeguarding requirements and service timescales.

The successful candidate will be confident in managing multiple priorities, solving complex logistical challenges, and working collaboratively with a range of professionals, families, and external providers to achieve the best possible outcomes for children.

Accountabilities

• Coordinate and allocate supervised family time referrals within five working days, ensuring timely service delivery.
• Assess referrals and allocate cases to internal staff, agency workers or external providers based on availability, geographical location, risk, cost, and level of support required.
• Source and book appropriate venues that provide a safe, child-friendly environment while meeting safeguarding requirements.
• Coordinate transport arrangements where required to ensure children and families can access supervised family time sessions.
• Collate, manage, and distribute referral information, performance data and management reports to practitioners and senior leaders.
• Gather, collate, and maintain weekly statistical and performance information, producing accurate reports for managers to support service monitoring and continuous improvement.
• Ensure relevant risk assessments and safeguarding information are shared with appropriate venues and supervising staff.
• Act as a key point of contact for Social Workers, supporting understanding of referral processes and identifying practical solutions to logistical challenges.
• Monitor expenditure and provide budget information and trend analysis to support effective financial management and value for money.
• Build and maintain positive working relationships with Social Workers, Family Care Workers, Supervised Family Time Workers, schools, families, venues, and external agencies.
• Gather and analyse feedback from children, families, and professional stakeholders to support service improvement and development.

The Experience You Will Bring

Essential

• Educated to RQF Level 2 (GCSE) or equivalent qualification, or able to demonstrate relevant equivalent experience.
• Experience of coordinating logistics, scheduling, or operational activities, with strong organisational skills and the ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships with professionals, children and families and deliver a professional, customer-focused service.
• Understanding of supervised family time services and knowledge of administrative processes, resource allocation, and financial procedures to support effective service delivery.

Desirable

• Good IT skills, including proficiency in Microsoft Office applications and an understanding of data protection requirements.
• Experience of building effective working relationships, influencing stakeholders and negotiating positive outcomes.
• Knowledge of Children's Social Care services, operational processes, and the wider support network available to children and families.
• Evidence of continuing professional development and good geographical knowledge of Essex.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events, and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email daniel.warner@essex.gov.uk

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