Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4
Location: Bangkok, Thailand
Contract Type: Indefinite
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in Thailand.
Closing Date: Sunday, 12 July 2026 - 23:59 China Time (GMT +8)

Role Purpose & Accountabilities:
We are seeking a dedicated professional to provide essential coordination and logistical support for our teaching operations across Thailand, with a primary focus on Bangkok. This in-person role is based at a teaching location in Bangkok and involves regular travel within the city and surrounding provinces, with occasional trips further afield.

You will deliver a range of administrative and customer services, ensuring student registration, care, and re-registration processes comply with corporate policies while upholding high teaching and service standards. Maintaining accurate records, drafting routine documentation, and performing basic analysis to support process improvement will be key. You will provide logistical support for internal and external activities, ensuring they run smoothly.

Responding to customer enquiries, you will identify and escalate complex issues as needed, proactively alerting teams to any concerns impacting teaching delivery or customer experience. You will build effective liaisons to coordinate events and resolve issues. Understanding and adhering to risk management procedures, including child protection and financial protocols, is essential, as is ensuring compliance when handling data. You will monitor small-scale resources, plan your own work priorities, and coordinate others to complete tasks efficiently to agreed quality and time standards. This is a hands-on, people-focused role for someone who thrives in a dynamic, operational environment.

Role specific skills, knowledge and experience:
• Language Proficiency Fluency in Thai (reading, writing, speaking, listening); High degree of communicative competency in English in all 4 skills (reading, writing, listening, speaking)
• Education University degree or equivalent in a relevant subject or discipline
Essential
• Experience in a customer focused environment.
• Experience of working in business operations management.
Desirable
• Experience of working in an educational institute.
• Experience of working in operations in the education sector.
• Experience of working in procurement and / or supply chain management.
• Experience of cost management.
• Experience of working in a dispersed team.
• Experience of line management.
• Access to personal transport is desirable but not required.

Benefits
• 22 days of Annual Leave
• Annual Discretionary Bonus
• Non-consolidated bonus
• Medical Insurance Coverage with Corporate Medical Excess Claim Coverage:
- OPD up to THB 2,000 per day (30 times per year)
- IPD up to THB 5,000 per day.
- Emergency and Accident will be covered 24 hours. Coverage of THB 20,000
• 9.03% of Provident Fund contribution from the Employer (after completing a probation)
• Professional development - Ongoing learning and career growth opportunities to support your development.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org