Job Description

Synopsis
The TDIP IT Liaison will serve as an experienced professional to serve as the liaison between Airport IT

projects, Operations, and stakeholders, ensuring coordination and minimizing operational impacts

through strong knowledge of LAX operations, airport technology systems, contractor management, and

cross-functional collaboration.

An experienced and operationally knowledgeable professional to serve as the liaison between Airport IT

projects, Airport Operations, and key stakeholders. This role is responsible for ensuring alignment,

effective communication, and coordinated execution across all parties, acting as a central point of

integration between Airport IT initiatives and operational requirements.

Candidate will possess strong knowledge of airport operations at Los Angeles International Airport,

along with a comprehensive understanding of airport technology systems, infrastructure, and the IT

frameworks that support operational equipment. This individual will collaborate closely with internal

teams, airline partners, LAWA stakeholders, and contractors to support project coordination, with a

focus on identifying and mitigating operational impacts through the application of airport operational

expertise.

This position requires demonstrated experience in contractor management, stakeholder engagement,

and cross-functional coordination. The successful candidate will be able to translate operational needs

into technology-driven solutions and maintain a broad understanding of airport equipment and systems,

including their integration with IT networks and infrastructure, to support seamless implementation

across multiple terminals.

Essential Job Duties
• Serve as the primary liaison between Airport IT project teams, Airport Operations, and key

stakeholders

• Facilitate alignment and communication across internal teams, airline partners, LAWA stakeholders,

and contractors

• Provide timely and accurate updates on project status, milestones, risks, and dependencies

• Support coordination of IT project activities across multiple terminals to ensure consistency and

awareness

• Collaborate with stakeholders to identify potential operational impacts and support mitigation

efforts through operational expertise

• Coordinate and engage with contractors to support project execution, scheduling, and compliance

with operational requirements

• Participate in project meetings, site walks, and operational briefings to maintain situational

awareness

• Assist in tracking project progress, action items, and deliverables to support successful

implementation

• Support the integration of airport equipment and systems with IT infrastructure, ensuring alignment

with operational needs

• Identify risks, gaps, and coordination challenges, and escalate as appropriate

• Foster strong working relationships across terminals and stakeholder groups to support efficient

project delivery

Hardware/Software Knowledge
• Knowledge of airport operational IT systems, end-user hardware, and integrated airport

infrastructure, including SITA systems, airport IT infrastructure and tie-in integrations, PMWeb,

Bluebeam, Adobe Pro, SharePoint, Microsoft Office (Excel, Word, PowerPoint), and familiarity with

airport systems such as FIDS, AODB, BHS systems, kiosks, and gate/terminal operational equipment

supporting day-to-day airport operations.

Professional Experience Level/Other Qualifications
• 15 years or more experience, preferably on airport projects

• Strong written and verbal communication skills

• Strong stakeholder engagement and relationship management skills

• Ability to communicate effectively between technical and non-technical audiences

• High level of organizational awareness and operational understanding

• Excellent coordination, problem-solving, and multitasking abilities

• Ability to manage competing priorities in a fast-paced airport environment

• Proactive, detail-oriented, and solutions-driven mindset

• Proven experience in Airport Operations, preferably within a large hub environment such as Los

Angeles International Airport

• Experience working in closely related fields such as airline operations, terminal management, and

project management

• Exposure to or direct involvement in airport IT or infrastructure projects strongly preferred

• Experience working across multiple terminals and with diverse stakeholder groups

• Familiarity with LAX terminal projects and operational environment is a strong plus

• Experience supporting end-users and/or managing teams is highly desirable, with the ability to

understand user needs and translate them into effective operational and technical solutions

• Experience with LAWA is preferred for interacting with LAWA, City departments, contractors, and

airlines

Education/Training
• Bachelor’s degree in Architecture, Aviation, Business, Engineering, Construction Management,

Planning or other related technical field required

• Relevant professional licensure and/or certification are strongly preferred. Certifications may include

AAAE, LEED, PE, PMP, AICP, etc.

Element-Specific Requirements/Notes
• May assume other duties as required/needed

• Maybe required to work past regular work shift

• Maybe required to work various shifts as neede