Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

TDA Communications, Consultant - This role sits within the PMO team and is responsible for driving internal and external engagement, strategic communications, event management, and office governance/administration to enhance the visibility, alignment, and operational effectiveness of the Technology function.

Roles and Responsibilities:

Event & Engagement Management (40%)

• Plan and execute technology events such as townhalls, leadership forums, innovation showcases, offsites, engagement events.
• Manage end-to-end logistics, budgeting, and vendor coordination.
• Track engagement effectiveness and feedback.

Communications Strategy & Execution (30%)

• Develop and execute Technology communications strategy.
• Prepare executive materials including newsletters, presentations, and announcements.
• Ensure consistent messaging and branding.

Stakeholder Engagement (15%)

• Liaise between Technology, business units, HR, and communications teams as required
• Drive and deliver employee engagement initiatives.
• Support leadership engagement with senior stakeholders.

CTO/PMO Governance & Administration (15%)

• Coordinate meetings, agendas, and minutes.
• Track initiatives and action items.
• Prepare materials for QBR, Governance forums, and senior management reporting.

Minimum Job Requirements:

• Minimum 5 years experience working in a large complex organization, ideally within the Financial services industry in Hong Kong or other Asia location.
• Open and effective communication skills, ability to communicate up and down to varying levels of stakeholders spread across complex organization structures.
• Relevant tertiary qualifications
• Strong stakeholder management capabilities across both technical and non-technical forums
• Able to work in fast paced and challenging environments.
• Self-starter, creative thinking, proactive, enthusiastic and a team player
• Understand customer-centricity and the focus on addressing customer needs.
• Key Skills
  • Strategic Communications Planning
  • Event and Program management
  • Content Development and Presentation Design
  • Stakeholder Coordination and Engagement Analytics
  • Strong Interpersonal Skills
  • Adaptation and Agility
  • Attention to Detail
  • Proactiveness and Ownership

Others:

• The incumbent is required to obtain relevant license if the job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.