Job Description

General Information

City
Saltillo
State/Province
Coahuila
Country
Mexico
Date
Wednesday, September 20, 2023
Working time
Full-time
Ref#
20038643
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

• Actividades generales:
• Carrera técnica completa, o carrera profesional trunca
• 1 años de experiencia en servicios atención al cliente y soporte a equipo de impresión (de preferencia Lexmark)

Responsabilidades

• Atención incidentes en sitio.
• Gestión solicitudes e incidentes.
• Atención Solicitudes Usuarios en Sitio.
• Realizar recorrido a la planta
• Preparación de reportes (Excel) de resolución de incidentes, niveles de cumplimiento de SLAs.
• Reparación multifuncionales Lexmark
• Colocación de kits de mantenimiento.
• Control de solicitud de consumibles y retorno de los mismos
• revisión de Equipos de la Planta
• Mantenimientos preventivos y correctivos en equipos Lexmark

Conocimiento:

• Excel
• Herramientas de monitoreo (Service Now)

Ubicación asignada:

Daimler Vehículos Comerciales México, S. de R.L. de C.V.

Carretera General Cepeda 8395 Ejido Derramadero
Saltillo, COAH 25300

Lunes a sábado

Rotación de los 3 turnos.

• Completed technical degree or incomplete professional degree
• 1 year of experience in customer service and support for printing equipment (preferably Lexmark)

Responsibilities

• On-site incident support
• Management of requests and incidents
• On-site user support
• Conduct plant walkthroughs
• Prepare Excel reports on incident resolution and SLA compliance levels
• Repair Lexmark multifunction printers
• Install maintenance kits
• Manage consumable requests and returns
• Inspect plant equipment
• Perform preventive and corrective maintenance on Lexmark equipment

Knowledge

• Excel
• Monitoring tools (ServiceNow)

Purpose:
• Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.