Job Description

TCH Associate

Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

TASKS AND RESPONSIBILITIES

• Process of Product Technical Complaint Cases, including receiving of complaints, entering internal IT Tool, processing, and final closing.
• Assign appropriate initial risk classification after reviewing all relevant case information.
• Identify escalation needs and notification.
• Apply to country specific requirements and product specific requirements during processing of Technical Complaint Cases.
• Support the sample handling and reimbursement process.
• Create letters to complainants and 3rd party companies.
• Maintain interfaces and communication with internal and external call centers, manufacturing sites, quality units and complainants to obtain complete case information and investigate thoroughly.
• Support preparation of standardized KPI reports.
• Ensures appropriate documentation, archiving and record-keeping

process in compliance with applicable regulations and standard operating procedures.

• Escalate to Senior Associate, Expert or TL any deviation to the QMS and any risk of not meeting the SLA.

WHO YOU ARE

• Experience in medical/pharmaceutical background desirable.
• Experience handling high volume of daily transactions while maintain high level of quality.
• High Customer Focus.
• At least B2/C1 level in English, Spanish and Portuguese.

WHAT WE OFFER YOU

• Hybrid Working Style.
• Full-time employment contract.
• Wide range of development opportunities.
• Competitive salary.
• Attractive benefits package.
• Good working conditions and comfortable working environment.

The compatibility of family and career is important to us. We support flexible working time models and the option of working from home.

At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected, and equally valued. Every day we strive to reflect on our values through our people’s unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

Application Period: 12/18/2025 - 12/25/2025 Reference Code: 859454
Division: Enabling Functions Location: Costa Rica : Heredia : Heredia
Functional Area: Accounting Position Grade: SS3
Employment Type: Regular Work Time: Full time
Contact Us
Address
Heredia, Costa Rica