The Bath Authority - Call Center Representative – Confirmation Specialist
$20/hour + Bonuses
In-Office position
If you have excellent customer service skills, join the The Bath Authority team! TBA has openings for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience.
- Inbound and Outbound customer phone calls
- Scheduling/ Rescheduling customer estimate appointments
- Confirming and Verifying estimate appointments
- Ensuring all appointments have resulted from the previous day
- Assisting customers with service inquiries
- Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available
- Data entry
- Call quality assurance
- Reporting
- Other duties as assigned
- 1-3 years’ experience working in a call center environment or with customer service
- Excellent customer service both written and verbal
- Strong, accurate, data entry skills
- Process focused - structure and consistency is key
- Strong attention to detail and strong project management skills
- The ability to successfully work as part of a team and autonomously
The Bath Authority is an Equal Employment Opportunity Employer
INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Headquartered in Twinsburg, OH, a suburb of Cleveland, Great Day Improvements is a vertically integrated, direct-to-consumer provider of premium home improvement products including Patio Enclosures, Stanek Windows, Hartshorn Custom Contracting, Apex Energy Solutions, Universal Windows Direct, The Bath Authority, Champion Windows & Home Exteriors, Your Home Improvement Company, K-Designers, Leafguard, and Englert.
Great Day has an expanding workforce of over 4,500 employees in over 280 locations across the US.
The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies.
