Commonwealth of Kentucky

Taxpayer Services Specialist I

Commonwealth of Kentucky  •  Frankfort, KY (Onsite)  •  11 hours ago
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Job Description

 

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8/21/2026 (11:59 PM ET)

2604199

Taxpayer Services Specialist I

Pay Grade
12

Salary

$3,174.44 - $4,761.64 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency

Finance & Administration Cabinet | Department of Revenue

Location

501 High Street
Frankfort, KY 40601 USA

Description

Are you interested in being part of a team that is dedicated in serving taxpayers and business owners across
the Commonwealth of Kentucky in helping educate and bring them into compliance with Kentucky state tax laws? If so, this
is your opportunity to work for the Kentucky Department of Revenue.

The Office of Income Taxation has an opening for a Taxpayer Services Specialist I in the Division of Corporate
Tax and Taxpayer Assistance Section. We are seeking a highly motivated individual to provide clear communication
and negotiation skills with taxpayers and their representative over the phone and occasionally in person to
resolve tax matters.

As a Taxpayer Services Specialist I for the Commonwealth, you will receive supervisory direction
and training needed to independently examine a variety of state tax returns for compliance with Kentucky tax
laws and regulations.

Responsibilities include, but are not limited to:
  • Preparing records and reports detailing the adjustments made to tax returns.
  • Educating and advising taxpayers personally and over the telephone of their tax
    liabilities and responsibilities, filing deadlines, payments obligations as outlined by state tax laws, and
    department policies and procedures.
  • Researching tax laws, regulations, and policies.
  • Using departmental resources and applications to provide an accurate and in-depth examination of tax
    returns.
  • Recording notes proficiently and accurately into appropriate agency computer systems after examining
    returns or during telephone conversations.
  • Responding timely and accurately to taxpayer protests of additional tax liabilities or refund denials.
  • Moving between computer screens to find information quickly to answer taxpayers' questions.
  • Ensuring the safety and confidentiality of taxpayer information, data, and records.

Additional and supplemental information:
  • Required to successfully complete a background investigation including a Federal Bureau of Investigation (FBI) criminal history record
    check (fingerprint check).
  • Required to comply with all tax laws.
  • Mostly at a desk using a computer and telephone.
  • Some travel for training and education.
  • Opportunities for flexible work schedules.

Minimum Requirements
EDUCATION:
Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS:
NONE

Substitute EDUCATION for EXPERIENCE:
NONE

Substitute EXPERIENCE for EDUCATION:
Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):
NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Mark Smith at Mark.Smith@ky.gov or 502-564-8139.

An Equal Opportunity Employer M/F/D
Commonwealth of Kentucky

About Commonwealth of Kentucky

Come for a job. Stay for a career. Make a difference for a lifetime!

GROW your career! Looking for interesting and diverse career opportunities? Look no further! Explore the many unique and fascinating jobs found across the Commonwealth of Kentucky.

LEARN with us! The Commonwealth of Kentucky offers our employees on-the-job training and online professional development courses. With thousands of unique positions available throughout the Commonwealth, you can increase your knowledge on the job -- and set your career goals for the future.

LEAD with us! We are a community of doers, thinkers, learners, leaders, and achievers. We can help you find your perfect job match and then excel in that role. We have programs and tools to help you grow in your position and become a leader as the best version of yourself!

SERVE with us! Careers in public service are diverse, interesting and rewarding. They allow you to truly make a difference in the communities that you serve. If you have a passion around serving your community while you grow your skills and your career, join the many employees across the Commonwealth who are finding perfect work opportunities and getting the satisfaction of touching lives and making a lasting impact.

Achieve your professional goals while working for Commonwealth’s largest employer. Whether this is your first job or you’re transitioning from the military or another career, we offer a diverse opportunity for all educational and experience levels in full-time, part-time, temporary, or seasonal capacities. Employees can work in a civil service, non-civil service, appointed, or elected position. Come grow, learn, lead and serve with us!

For employment opportunities with the Commonwealth of Kentucky, visit careers.ky.gov.

Industry
Government & Public Safety
Company Size
5,001-10,000 employees
Headquarters
Frankfort, Kentucky
Year Founded
1792
Website
kentucky.gov
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