Job Description

What we offer

• Competitive wages
• Paid vacation, holidays, and sick time (15 days of vacation in the first year)
• Comprehensive benefits package (401K, medical, dental, and vision) – available day one
• Extensive product training and cross-training opportunities
• Collaborative team environment with strong support resources
• Commitment to safety through our Zero Harm policy

What you will do

As a Customer Service Tax Specialist, you will work onsite 5 days per week supporting operations across the United States, Canada, and Latin America. Work hours may vary based on business needs.

This role is responsible for executing tax-related administrative, compliance, and customer support activities tied to Fire Suppression parts and products. You will partner across teams to ensure accurate tax handling, proper account setup, and compliance with applicable regulations while delivering a positive customer experience.

Key Responsibilities

• Execute tax documentation processes, including:
  • Verification
  • Filing
  • Auditing
• Maintain and update customer tax statuses to ensure compliance and accuracy
• Ensure account setup includes correct tax filing status and account configuration
• Support ongoing account management to prevent delinquency and reduce disputes
• Partner with customer service teams to manage accounts in a timely and accurate manner
• Utilize systems such as:
  • Vertex (tax system)
  • GetPaid (payment portals)
  • Salesforce
  • NICE phone system
  • JDE/SAP
• Stay current on evolving tax regulations and requirements across supported regions
• Capture relevant financial and transactional data to support tax reporting activities
• Assist with tax-related reporting and compliance processes aligned with corporate requirements
• Support reconciliation efforts and monitor account activity related to tax postings
• Help identify opportunities to improve tax processes, accuracy, and efficiency
• Contribute to standardization and continuous improvement of tax compliance practices
• Perform additional tax and customer support responsibilities as needed

What you will need

Required

• High School Diploma
• Experience with tax coding, tax documentation, or tax filing processes
• Strong problem-solving skills
• Ability to work in a fast-paced environment with changing priorities
• Effective task management and organizational skills
• Strong attention to detail and accuracy
• Active listening and communication skills (written and verbal)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred

• Bachelor’s degree in Business, Accounting, or related field
• 2+ years of experience in a tax-related role
• Basic understanding of corporate tax concepts and compliance processes
• Experience working with financial or ERP systems (JDE, SAP, etc.)
• Ability to identify process gaps and support automation or efficiency improvements

What we look for

• Strong interpersonal and teamwork skills
• Ability to prioritize workload and meet deadlines
• Clear and professional communication
• Adaptability and willingness to learn
• Continuous improvement mindset

HIRING SALARY RANGE $50,000 - $75,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and
experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law If you are an individual with a disability and you require an accommodation during the application process, please visit here