Job Description

Rank / Job title Senior Payroll Delivery for US

About EY Payroll Operate

EY Global Payroll Operate (GPO) is part of the People Advisory Services (PAS) service offering of EY. Payroll Operate is on a transformational journey. Our vision is to be the No.1 workforce supply chain solution provider for multinational clients. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in standardizing a globally industrialized way of working, leveraging a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive consistently high-quality client experience whilst improving overall profitability and enable growth in market share for EY in the industry.

The opportunity

Our Global Payroll Operate practice focuses on helping our clients effectively manage their global payroll needs proactively and responsibly in 150+ countries. Our quality service and technical network enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their payroll functions. We believe that by managing clients' payroll obligations, we can make a critical difference, and you'll be at the heart of this mission.

Our market-leading approach combines extensive local payroll service experience with a standard global payroll compliance and implementation methodology. With engagements involving a few countries or many, you will have the opportunity to provide clients with an integrated, consistent, quality service that unlocks the potential of the payroll function across the entire process.

Your key responsibilities

As a Tax Services Senior, US Payroll Operate, you will be part of the team that will deliver end to end US Payroll service with a strong focus on client satisfaction and operational excellence. In this role, you will work on implementation of new clients, payroll processing activities and ensure performance against client defined KPIs. You will support the project management of system enhancements, new service rollouts, and client driven initiatives. Additionally, you will contribute to continuous innovation by helping develop next generation payroll solutions and improving project delivery tools. Key capabilities include effective delivery of payroll services resulting in exceeding SLAs, strong client and vendor management, strong internal stakeholder management, resource planning, and the development and maintenance of process documentation.

• Be part of large US payroll projects or recurring payroll delivery processed on industry leading payroll software ensuring timeliness and accuracy, which will require ownership, project management, decisions and resolution, including the escalation of client, central support teams and internal country issues
• Create process and team to deliver quick and effective implementations for new clients under supervision of team leaders and managers
• Work with other EY services lines in providing a combined back office offering and ensuring client receives seamless “one-EY” experience
• Provide/drive innovation and continuous improvement for our global payroll solutions or tools
• Developing relationships with clients and becoming their trusted advisor
• Manage EY internal stakeholders, client and vendor communications and relationships
• Train, mentor and develop the team to provide them with required US payroll or technical knowledge to grow within the team
• Support business development and process improvements that help growth of the US Payroll operations
• Identifying opportunities to improve our project delivery tools and templates
• Building on technical competence by keeping up to date on global trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine, complex project-type work as requested by clients
• Defining future process after Go live and stabilization
• Raise red flags on any delays during implementations
• Prepare SOPs and workflow document for client payroll processing
• Work with managers towards learned lessons and opportunities for improvements for future implementation

Skills and attributes for success

• US Payroll process knowledge (including implementation and recurring payroll operations)
• Working knowledge of leading software like SAP, ADP global view, Paychex, Paylocity, MasterTax etc.
• Implementation experience of large projects with several stakeholders
• HR, treasury and/or accounting experience
• Create solutions and processes from scratch
• Juggling projects and priorities as per agreed deadlines and escalations
• Testing management skills
• Data conversion reconciliation experience
• Strong analytical skills, problem-solving ability and attention to detail
• Project management skills

To qualify for the role, you must have

• 4-5 years of US payroll implementation; end to end payroll processing and payroll delivery management
• 7+ years of US payroll processing and compliance experience
• CPA and/or CPP is must
• Bachelor's degree and relevant post-graduate qualification, preferably with an emphasis in Sciences, MIS, Finance or Accounting
• US Payroll implementation and project management experience
• Strong numbers acumen, including analytical abilities and proficient skills in Excel, MS Access, SQL Queries, or other leading data analytics tools in the market
• Experience in payroll integration with leading global HCM platforms such as Workday, SAP HR, SuccessFactors or Oracle
• Excellent organizational skills with a proactive approach to problem solving and attention to detail
• Strong analytical, project management, and organizational skills, with a detail-oriented approach
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you’ll also have

• SAP technical and configuration knowledge
• New payroll system configuration experience
• Contract negotiation and vendor negotiation experience
• Presentation and leading a demo capability
• Benefit/HR integration project experience
• Working knowledge of GL reconciliation
• Working knowledge of Treasury functions
• Payroll consulting experience as a senior functional consultant, testing lead and /or project manager for medium to large payroll projects
• Prior experience with client facing service industry
• Ready to work flexible schedule as per client requirements

What we look for

We're interested in professionals with the drive to take on new responsibilities and projects. You'll need the confidence to speak up with your own creative thoughts on a wide range of areas. You'll also have the opportunity to achieve your potential by being given professional development opportunities and experiences with clients across geographies. If you're keen to play a pivotal role within a highly focused global payroll operate implementation team, this role is for you.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across 8 locations – Argentina, China, India, Hungary, Spain, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will have an exposure to a diverse client base and the opportunity to work on cutting-edge payroll projects.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You will work in a dynamic work environment with a global reach.
• Dynamic growth business: EY’s Global Payroll Operate business is experiencing unprecedented growth. Be part of a global success story and make a difference while benefiting from being part of a large global organization and one of the world’s most trusted brands.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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