Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Brand & Communications

Management Level

Senior Manager

& Summary

A career in Knowledge Management, within Business Enablement, will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients. You’ll help organise and manage various Tax sources of information as well as provide research support for internal and external clients.

The Opportunity:

As aTax Knowledge & Research Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomesthat’llelevate your career. Your role will include,butisn’tlimited to:

• Develop end-to-end research and knowledge management strategies to execute campaigns for assigned competency groups, with a primary focus of increasing engagement and adoption of internal tools and services

• Provide strategies on knowledge management best practices for content generation, digitaladvertisingand adoption

• Build and edit internal knowledge management tools to increase engagement of practice groups, oversee operations nationally, including working with US developers, the leadership team and staff members embedded in each tax competency group

• Develop relationships with key tax partners and stakeholders, the broader tax practice in Canada and across the global firm, andleveragethese relationships to ensure the knowledge management and research priorities of the Tax practice are met

• Oversee the building of awareness deliverables and deliver training sessions to all tax competency groups on research and knowledge management tools

• Provide actionable insights and strategic recommendations through data analysis of platform, databases, and ticketing metrics

• Manage a team of highly motivated researchers and knowledge managers to deliver optimized programs andbe responsible foroverall leadership and operational excellence of the Tax Knowledge & Research Services Team

• Serve as internal knowledge management and research thought leader, helping toidentifytrends,new technologies, evolving best practices, competitor activity, and testing opportunities that help drive the business

• Develop andmaintainrelationships with 20+ external vendors, negotiating 35+ research/knowledge license agreements and subscriptions, and reviewing and recommending new tools/products to practice leaders and/or subject matter experts

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

• University degree; Master of Library and Information Science or equivalent is preferred

• Experience in roles of increasing responsibility in research/knowledge management, including strategy, planning and execution of research or knowledge management programs

• Proven experience managing small to medium size teams and developing their skills to improve individual performance and engagement

• Excellent tax and legal research skills andproficiencyin the use of a broad selection of tax and legal research products, both print and electronic

• Experience with online research tools from Thomson Reuters (TaxnetPro, Westlaw)Wolters Kluwer, Bloomberg Tax (BNA), International Bureau of Fiscal Documentation (IBFD),TaxNotesand Canadian Tax Foundation (CTF)

• Excellent understanding of knowledge management principles and best practices

• Strong understanding of web design,developmentand technologies

• Detail-oriented with an ability to manage multiple projects with competing deadlines

• Exceptional client service, project management/support skills

• Bilingualism in French and English is considered an advantage

• Ability to articulate and convey technical concepts

• This is a14-monthfull-time contract opportunity

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $98,000 - $148,000.The posted salary rangerepresentsthe expected hiring range forPwC locations in major citycentres Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location.In addition to base salary, eligible employees may have opportunities toparticipatein variable incentive pay programs which are designed to reward individual and firm-wide achievements We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou’lllove PwC

We’reinspiring and empowering our people to change the world. Powered by the latest technology,you’llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Métisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Writing, Coaching and Feedback, Communication, Communications Management, Conducting Research, Content Audit, Content Development, Content Editing, Content Management, Contract Management, Creativity, Data Analysis, Database Administration, Data-Driven Insights, Data Reporting, Data Visualization, Developing Policies and Guidelines, Developing Presentations, Digital Research, Documentation Administration, Electronic Document Management Systems (EDMS) {+ 45 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).