Posting number: 2026-159
Department: Dept. of Revenue
Division: Taxpayer Services
Job classification: TAX INFORMATION SPECIALIST 1
Posting type: Open
Categories: Customer Service, Tax Administration
One of our goals at the Department of Revenue is to provide outstanding customer service and few positions focus on this goal more directly than a Tax Information Specialist 1 within our Telephone Information Center.
Would you like to start a career built on the foundation of helping others? One of our goals at the Department of Revenue is to provide outstanding customer service and few positions focus on this goal more directly than a Tax Information Specialist 1 within our Telephone Information Center.
The Telephone Information Center, within the Taxpayer Services Division, is a close-knit team of fun and innovative people who are excited to work together to make a difference for Washington taxpayers and business owners. We believe building relationships empowers success. If you enjoy helping others navigate through change and have a real knack for explaining things over the phone and in person so all understand, this is the position for you!
We are seeking to fill several Tax Information Specialist 1, In-training positions to join this team that values ideas, works together to solve problems and continuously seek ways to improve customer service.
The hiring manager will start reviewing applications September 3, 2026, and will continue to review daily until closed. It is in your best interest to apply as soon as possible.
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
As a Tax Information Specialist in this high-volume call center, you will assist businesses or their representative over the phone and in-person with business licensing, complex tax questions, and their overall reporting and filing experience.
Your duties will include:
You will help thousands of customers, some from all over the world, with their business filing responsibilities by assisting them with our online filing system and educating them on Department of Revenue laws, rules, and policies.
We are looking for an experienced customer service professional who projects enthusiasm and a positive attitude.
This position is an opportunity to collaborate and build strong relationships while sustaining an idea driven environment through mutually beneficial customer service and support. You must have strong communication skills with the knowledge and ability to assist a diverse clientele.
Telework Option - The official duty station for this position is Tumwater, WA. When business needs allow, we do allow employees to work from home, with prior supervisor approval. Full details of schedule options will be discussed during interviews.
This position may be filled at the Tax Service Representative 1 (TSR1) level with an in-training plan to the Tax Information Specialist 1 (TIS1) level. If you are not familiar with our in-training opportunities, you will follow a detailed in-training plan for 12 months to gain skills needed to be successful. Once you have successfully completed the in-training period, you will advance to the Tax Information Specialist 1 (TIS1) level and the full scope of responsibilities.
The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Demonstrated ability to provide exceptional customer service in high-volume, multi-channel environments
Experience delivering professional, tactful, and accurate assistance to customers in person, by phone, and through electronic communication; able to de-escalate difficult interactions and respond empathetically to diverse taxpayer needs.
Proven ability to interpret, explain, and apply complex tax and business licensing laws, rules, and policies
Shows skill in independently researching applicable statutes, WAC rules, policies, procedures, and written guidance, and conveying this information clearly to taxpayers and representatives.
Demonstrated skill in using multiple computer systems, databases, and software applications
Experience navigating between various agency systems to research, update, and document taxpayer information; able to accurately enter data, create/reprint documents, and manage account changes.
Progressive experience performing accurate cashiering and payment handling duties
Ability to accept, reconcile, and balance cash and check payments in compliance with policies; proven accuracy in maintaining cash drawers, following receipting procedures, and reporting discrepancies immediately.
Demonstrated ability to manage workload, multitask, and maintain attention to detail in a fast-paced environment
Shows capacity to prioritize tasks, manage interruptions, complete work accurately and on time, and maintain error-free data entry and documentation.
Proven verbal communication skills with diverse audiences
Experience communicating clearly and professionally, adjusting explanations to the audience’s knowledge level, and using proper phone etiquette in a high-volume call environment.
Demonstrated ability to work effectively under general direction and as part of a team
Able to collaborate with peers, share information, support new staff when assigned, and maintain positive working relationships to accomplish team and division goals.
Demonstrated ability to uphold confidentiality, ethics, and integrity in handling sensitive taxpayer information
Experience consistently protecting confidential data and applying professional judgment aligned with agency expectations.
Demonstrated ability to identify trends, solve problems, and provide information to leadership
Experience gathering customer-reported issues, recognizing emerging patterns, and communicating actionable information to leads or supervisors to support training and public education efforts.
Equity Competencies:
Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.
Preferred qualifications for a Tax Service Representative 1:
One year of experience as a Customer Service Specialist 2 AND experience answering calls in the following skillsets: BLS Call Center, BLS Password, BLS Renewals, Reseller Permits, E-file, Streamline Sales Tax, and No Business Tax Return.
OR
Two years of college course work, involving major study in business administration, accounting, public administration, political science, law or closely allied field.
OR
Two years of experience in the field of personal finance, law enforcement, adjustment of claims, collection of civil debts or other directly related field.
OR
Preferred qualifications for a Tax Information Specialist 1:
A Bachelor's degree in business or public administration, accounting, public finance or closely allied field AND one year of professional experience in Washington State tax administration, tax auditing or tax collection.
Additional qualifying experience, such as accounting, bookkeeping or other Washington State excise tax return preparation may substitute, year for year, for education.
OR
Two (2) years as a Tax Service Representative.
Knowledge of State of Washington Revenue Act of 1935, as amended, and related Washington Administrative Code regulations; Licensing provisions of Revised Code of Washington (RCW 19.02); rules, policies, writings and publications pertaining to the tax and licensing programs; tax structure and public finance; methods of determining need for public information and education, state government, department organization, programs and functions.
Ability to analyze complex and factually unique tax and licensing questions; write reports and articles clearly and concisely; speak effectively; explain basis for tax application to businesses or individual taxpayers.
Certified Bilingual Spanish and English abilities in both written and verbal communications. Ability to translate or review material that has been translated from English to Spanish or Spanish to English for both tax and licensing accuracy and completeness.
Note for all levels: Fluency in Spanish (written and verbal) may qualify you for a dual-language designation.
To be considered:
*Note - Incomplete applications and applications received without requested attachments may be disqualified.*
Throughout our selection processes, we will evaluate candidates for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of DOR.
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and birth date before attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
