Posting number: TAX-2022-02
Department: (NCS) TAXATION
Job classification: ~EXEMPT POSITIONS
Posting type: Transfer
Categories: Tax Administration
This recruitment is for the Department of Taxation for OAHU and MAUI ONLY
Your application may be rejected if the required documentation as identified below is not submitted at the time of application. A legible photocopy of your application with current information and an original signature may be accepted.
You must submit the following forms / documentation together with your application or your application may be rejected: ONLY transcripts will be accepted. A photocopy will be accepted, however, DoTAX reserves the right to request for an official copy.
The Department of Taxation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner.
Account Management Section: The functions of Account Management is to provide computer-based correction activities to the demographic or financial information on a taxpayer’s account, in order to process, post, or update net income, general excise, use, county surcharge, withholding, transient accommodation, rental motor vehicle and tour vehicle surcharge tax returns, and also processes, issues, and update license and permit information issued by the Department.
Customer Inquiry Section: The Customer Inquiry Section is the central hub for all incoming and outgoing communications with taxpayers. This includes inquiries from taxpayers and taxpayers’ representatives through in person, telephone calls, web messaging and written communications. Inquiries include requests for various tax forms, assistance with tax account questions and issues and requests for address changes. All tax types are included in these requests.
Compliance Division:
Collection Branch: The Collections Branch conducts/enforces collection of delinquent taxes by appropriate collection procedures; secures non-filed returns from taxpayers; and conducts investigations to determine compliance with state tax laws.
Maui District Office: The Maui District Office conducts office and field examinations of all tax returns filed for general excise, income, miscellaneous, and transient accommodation taxes on the island of Maui. Prepares tax assessments, following established rules
Account Management Tax Clerks: This position expeditiously correct all header, business rule, financial and other types of simple to moderate errors of all returns and other documents (e.g. extension of time to file, HARPTA filings, etc.) with the objective of getting the respective return of other fillings to post with the Gentax system.
Customer Inquiry Tax Clerks: The positions assist taxpayers, or their representative satisfy their inquiries, either in-person, by telephone, by web response or in written communication. This position works closely with all sections of Taxpayer Services in an effort to achieve Departmental and branch goals.
Collection Branch Tax Clerks: The position collects delinquent State taxes through contacts with taxpayers. They interview delinquent taxpayer regarding payment of tax liabilities arising from wages and business of individuals taxpayers, partnerships, and corporations. Provides information when requested regarding State Income, General Excise, Hawaii Withholding and other tax laws concerning delinquency.
Maui District Office Tax Clerks: This position provides assistance of a varied nature to customers who contact the one stop services section: answers and resolves simpler complaints; assists customers in filing of their net income, general excise and withholding; transient accommodations tax returns and license application as requested; cashiering of tax payments; etc.
Prerequisite Knowledge, Skills, and Abilities Required:
Knowledge of: Arithmetic, English language, and office equipment such as adding and calculating machines and personal computers.
Ability to: Think logically and analytically to e.g. determine how someone might have erred in making particular computations on tax forms; communicate effectively orally and in writing in the English language; elicit information from individuals and judge pertinence of such information; read and understand complex materials such as tax manuals; use tact and sound judgement to deal effectively with taxpayers and others; follow and/or provide orals and written procedures and instructions; understand the impact of actions taken/recommended; and plan and organize work.
Experience Requirements: Applicants must have progressively responsible experience of the kind and quality described in the statements below and in the amounts shown below or any equivalent combination of training and experience.
Specialized Clerical Experience: One (1) year of responsible, substantive clerical work experience which demonstrated numerical facility and logical, analytical thinking and involved reviewing documents to ensure that numerical data and arithmetic computations are complete, accurate, properly categorized and recorded, and in accordance with pertinent rules, policies, procedures, and guidelines.
Substitution Allowed:
Governor Josh Green and the State of Hawai'i are always looking for talented individuals to help improve the services that the people of Hawai'i depend on every day.
No matter your interest, the State of Hawai‘i has a rewarding career waiting for you with jobs sites across O‘ahu – from Kāne‘ohe to Honolulu and ‘Ewa to Kaimukī – as well as on Kaua‘i, Maui, Moloka‘i, Lāna‘i and Hawai‘i Island.
The State of Hawai‘i provides stable employment, professional development, and advancement opportunities throughout your career. Whether your graduating high school, in college or already a part of the workforce, employment with the State of Hawai‘i is worth looking into, especially for the employee benefits. In addition to your annual salary, state benefits include the following: 21 paid vacation days per year, 21 paid sick days per year, 13 (14 in an election year) paid holidays per year, partial employer-paid health insurance (including medical, dental, vision, and prescription), a defined benefit pension plan based on your years of service, transportation, and other pre-tax benefits.
State of Hawai‘i employees are hard-working, dedicated, and strive to make Hawai‘i a better place for our family, friends, neighbors, and future generations. We have positions open in every department, no matter what you’re passionate about. Our employees provide assistance through accounting, human resources, information technology, and clerical support services. Additionally, many other careers provide services to and take care of our communities and our residents through healthcare, education, and social services. State employees maintain our harbors, airports, roads and highways; support for our vulnerable residents by our court system, corrections and rehabilitation, and law enforcement. Our employees manage and care for the land and ocean, protect our forests and wildlife from invasive species, and work to develop a sustainable Hawai‘i for future generations.
