Job Description

📍 Manila, Philippines | 🌍 Hybrid (2 days in office) | 🕓 Full-time

ABOUT US

Equus Software is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences, and strategic partnerships.

Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.

ABOUT THE ROLE

Reporting to the Global Client Success Tax Manager, the Global Client Success Tax Analyst will support our clients by answering their tax engine-related queries, explaining system functionality, and how that applies to them.

You will act as a trusted advisor, helping our clients gain maximum efficiencies from our Tax Engine to deliver their mobility programs.

This is a client-facing, consultative role that spans the entire client lifecycle, from Sales through to Onboarding and beyond.

This position will be on a hybrid work set-up, with a minimum of 2 days/ week in the Manila office.

**No sponsorships available.

WHAT YOU'LL DO

Client Success

• Serve as a subject matter expert, combining mobility tax knowledge with platform expertise.
• Respond to client queries and provide guidance on system functionality and best practices.
• Help clients optimize their use of the Tax Engine.

Quality Assurance

• Review platform configurations to ensure accuracy and compliance.
• Identify, troubleshoot, and resolve errors proactively.

Documentation & Support

• Create clear documentation and training materials.
• Support both internal teams and external users in adopting and utilizing the Tax Engine.

Engine Excellence

• Advocate for client needs by collaborating with Tax Research and Product teams.
• Contribute to continuous improvements in tax calculations and compliance capabilities.

Collaborative Solution Delivery

• Work closely with Global Client Success colleagues and cross-functional teams.
• Deliver scalable, long-term solutions for clients.

Continuous Improvement

• Monitor processes and performance.
• Provide feedback to enhance efficiency, effectiveness, and client outcomes.

WHAT YOU'LL BRING

• 2–3 years of experience in expatriate tax or employment tax.
• Ideally a mix of in-house (multinational) and/or Big 4 experience.
• CTA, ATT, or equivalent qualification.
• Strong knowledge of:
• Employment and expatriate taxation.
• Tax planning and compliance.
• Tax regulations, double tax treaties and social security agreements.
• Advanced proficiency in Microsoft Excel (including formulas and data analysis), as well as Word, PowerPoint, and Access.
• Strong analytical and problem-solving skills.
• High attention to detail with a focus on accuracy and compliance.
• Excellent communication skills, with the ability to explain complex tax concepts clearly.
• A collaborative mindset and ability to work across teams.
• Passion for continuous learning and staying current with tax and technology trends.

NICE TO HAVE

• Additional certifications in expatriate, international, or global mobility tax.
• Experience with Atlassian tools (Confluence, Jira) or similar platforms.
• Familiarity with the Equus Mobile Workforce Platform or comparable systems.

WHY YOU'LL LOVE WORKING HERE

• Great location and Great people! We only hire the best which means you're working with the best!
• Nice office, relaxed and collaborative atmosphere with a casual dress code.
• As part of our team, you will work in a fast-paced and challenging environment where no two days will be the same.
• You will be able to take full advantage of being part of a fast-paced, close-knit community and make full use of the knowledge of the Global Equus Team with direct access to everyone from Business Analysts to CEO.
• Equus has been serving clients for over 20 years, and is winning new clients all the time. There is plenty of room for the right candidate to move up the ladder as the company grows.
• Great salary and benefits. We have a highly competitive salaries and offer great bonuses for exceptional contributors plus an excellent benefit package.