Job Description

This opportunity follows a hybrid schedule. Onsite Tuesday, Wednesday Thursday in the following locations: Malvern, PA.

Duties:

• Oversee daily tax-withholding operations supporting retail brokerage client accounts.
• Manage processes and provide oversight to ensure regulatory and service level objectives are consistently achieved. Understand unique rules applicable to Broker Dealer business related to required filings from tax agencies.
• Ensure regulatory, compliance, and service-level objectives are consistently achieved.
• Monitor automated withholding processes and identify, investigate, and resolve exceptions or operational issues.
• Support oversight of IRS B-Notice programs, including client resolution activities related to backup withholding requirements.
• Assist with foreign withholding and non-resident alien (NRA) tax processes, including W-8 documentation requirements.
• Support levy-processing activities requiring coordination across clients, taxing authorities, and internal business partners.
• Facilitate and maintain operational controls, ensuring appropriate documentation and evidence are completed accurately and on time.
• Analyze operational risks and proactively identify opportunities for process improvements and increased efficiency.
• Partner with Tax Oversight, Compliance, Legal, Enterprise Risk Management, technology teams, vendors, and business stakeholders to ensure accurate execution of tax-related activities.
• Support testing, validation, and implementation of process and system enhancements.
• Resolve complex client and operational issues with sound judgment and attention to risk.
• Operate as a trusted resource for complex issues and serve as a bridge between individual contributors and management.

Required Qualifications:

• Undergraduate degree or equivalent combination of training and experience.
• Minimum of three years of related experience.
• Strong analytical and problem-solving skills.
• Demonstrated ability to learn and apply complex concepts, processes, or systems.
• Effective verbal and written communication skills.
• Proven ability to manage detail-sensitive work accurately under time constraints.
• Experience working independently and exercising sound judgment.
• Ability to adapt to changing priorities in a dynamic operational environment.

Preferred Qualifications:

• Experience within financial services, brokerage operations, banking operations, tax operations, compliance, audit, risk, or other regulated operational environments.
• Familiarity with tax-withholding processes, B Notices, backup withholding, W-8 documentation, foreign withholding, or levy processing.
• Experience supporting controls, audits, compliance activities, or risk management programs.
• Process improvement experience, including Lean Management methodologies.
• Experience working with cross-functional stakeholders across complex organizations.
• Knowledge of systems, workflows, and operational controls.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.