Job Description

#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and

craft beverage company by delivering the perfect brand experience for every

lifestyle and occasion. Through our commitment to excellence, honouring our

roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

Nestled in British Columbia’s stunning North Okanagan Valley, Gray Monk Estate Winery is a celebrated winery with a rich legacy of producing premium wines. At Gray Monk, our team is at the heart of everything we do. From vineyard to cellar, we are united by a passion for crafting wines that reflect the unique spirit of Lake Country and the Okanagan Valley.

As the birthplace of Pinot Gris in Canada, we take pride in producing this signature varietal alongside an array of other award-winning wines. Our stunning vineyard, breathtaking views of Okanagan Lake, and commitment to hospitality make us a premier destination for wine lovers and visitors from around the world.

Do you have a passion for wine and an enthusiasm for sharing knowledge in an engaging and entertaining way? Join Gray Monk Estate Winery as a Wine Educator, where you’ll play a vital role in creating exceptional guest experiences. As a spirited brand ambassador, you'll educate clients about our wines, encourage sales, and inspire Wine Club memberships—all while embodying the essence of our brand.

This is a part-time role however through winter we may have up to 30 hours per week available and the role would go to full time in Spring and Summer.

What this teammate will be responsible for -

• Host Memorable Guest Experiences
• Welcome guests warmly upon arrival and create inclusive introductions.
• Gauge guests' wine knowledge and interests to tailor their experience.
• Present and explain wine flights, sharing engaging stories about our wines, Wine Club, restaurant, events, and exclusive experiences.
• Assist guests with packaging purchases, organizing shipments, and providing information on gift sets and accessories.
• Drive Sales and Memberships
• Actively work towards achieving individual and team sales goals.
• Promote Wine Club memberships, encouraging loyalty and ongoing engagement.

What this teammate will bring -

• A genuine passion for customer service, with a focus on building lasting relationships.
• Strong verbal communication skills and the ability to make wine education accessible and enjoyable.
• Ability to multitask efficiently in a fast-paced environment while maintaining high service standards.
• A positive, “Can Do” attitude, especially under pressure.
• Experience in customer service, sales, or hospitality is preferred.
• Wine knowledge or certifications (e.g., WSET 2/3, ISG/CAPS, CMS) is a plus, but a willingness to learn is essential!

Work Environment & Expectations

• Work in a dynamic, active indoor setting including tasting bars, retail spaces, and event venues.
• Ability to lift up to 40 lbs (cases of wine) and move between different areas of the property.
• Must be able to work a flexible schedule including days, afternoons, evenings, weekends, and holidays, as required.

What this teammate will recieve -

• Competitive hourly rate ($18.45 - $22.00 per hour) plus gratuities
• Employee gift card with monthly allotment to use towards Andrew Peller products and experiences
• Be part of a fun and passionate team dedicated to delivering exceptional guest experiences.
• Opportunity to expand your wine knowledge and develop your career in the wine industry.
• Work in a beautiful environment with a dynamic, fast-paced atmosphere.

If you’re ready to share your love of wine and provide top-tier service in an exciting role, we want to hear from you! Apply today to join our team as a Wine Educator and become a key part of the Gray Monk Estate family.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email people.culture@andrewpeller.com

Equal Opportunity Employment:

At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

This role is being posted to fill an existing vacancy.