Job Description

Opportunity: Task Force General Manager

HHM Hotels, an industry-leading hotel management and investment firm that operates over 200 hotels across the United States, is seeking a solutions-oriented Task Force General Manager to lead hotel teams during times of transition in leadership, providing short-term and long-term coverage as needed.

The Task Force General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction and must be able to adapt to different projects across HHM Hotels’ properties.

Your Growth Path

Area General Manager – Regional Director of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
• 3+ years in operations management or similar leadership role in a hotel.
• Familiarity working with systems and processes of multiple hotel brands (Hilton, Marriott, IHG, etc.)
• Financial acumen and the ability to develop budgets, and manage financial performance.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• 24/7 access to TELUS Health, a confidential work-life resource.
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.